DCEO Cluster Manager, AWS DC Operations Engineering (DCEO) - VAR (L6

Amazon Web Services (AWS); Hilliard (OH); On-site; USD 145,000 - 255,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

RSUs

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Ohio seeks a senior leader to oversee data center operations across multiple facilities. You will direct Area Managers and Facility Managers to ensure 24x7 reliability and mission-critical uptime, while partnering with global teams on standards.

The role requires strong leadership, deep MEP infrastructure knowledge, and a track record of managing complex technical operations. You will drive efficiency, safety, and cost controls in a high-stakes environment.

Qualifications

• 7+ years management experience in operations/critical infrastructure.
• 3+ years LEAN/6 Sigma implementation (DMAIC, 5 Whys, RCA).
• 3+ years working with data center cabling, optics, and test equipment.

Responsibilities

• Hire, manage, and develop the operations management team across multiple facilities.
• Establish performance benchmarks and prepare reports on facility ops and maintenance.
• Oversee on-site 24x7 shift techs, sub-contractors, and vendors to contract standards.
• Lead energy efficiency initiatives and capacity planning for clusters.
• Coordinate with regional/global teams on initiatives and SOPs.

Skills

Management experience

Lean Six Sigma

Data center ops

Network cabling knowledge

Job description

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer-centric company.

The DCEO Cluster Manager position encompasses leadership responsibility for multiple data center facilities and their corresponding infrastructure. The successful candidate will direct a substantial organizational structure, providing oversight to Area Managers and Facility Managers while ensuring operational excellence across multiple data center locations.

This position requires demonstrated leadership capabilities and a track record of exceptional performance in managing complex technical operations. The role is integral to maintaining Amazon's world-class data center infrastructure and supporting our continued growth and innovation.

The ideal candidate for this role will have a strong understanding of data center/mission critical MEP infrastructure. You will be the single point of contact for all facility related issues and work as the technical resource to support Regional Cluster Manager. You will solely be responsible for maintaining 100% service uptime in your Cluster. You have a very high-level view of your organization, but you will need to dive into detail as needed. You will also be interacting with the global team daily by representing the Data Center Engineering Operations team.

If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

• Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, and facility technicians.
• Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance
• Responsible for the on-site management of 24x7 shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practice and procedures.
• Build and maintain sustainable organizational structure.
• Work with business development, real estate, engineering and construction team to forecast staffing and maintain.
• Mentor and develop employees.
• Hiring strategy and participation in recruiting events.
• Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers include preventive maintenance, corrective maintenance, and change management.
• Manage all facility related repairs in a timely manner
• Daily/weekly/monthly/Data Center Engineering Operations meetings and reporting.
• Run weekly availability meetings and report outcomes.
• Liaise with a global team on global initiatives as well as process and procedures, implement those initiatives locally in Atlanta.
• Vendor management of colocation data center services providers to meet or exceed contracted performance SLAs.
• Safety, security, and availability of incident response, incident management, incident resolution, and root cause analysis.
• Cost management including OPEX and CAPEX associated with all data centers you oversee.
• Continuous improvement of operational processes, procedures, methods, and tools.
• Lead and manage energy efficiency initiatives in your Cluster.
• Support capacity planning and management and actively involved in ongoing construction activities.

A day in the life

Your day will be a blend of strategic oversight and hands-on problem-solving. You'll navigate complex facility challenges, coordinate with cross-functional teams, and ensure our data centers operate with precision and reliability. From monitoring critical systems to managing project timelines, every moment will be an opportunity to make a significant impact.

Basic Qualifications

• Experience in technical work related to computer systems and technology components
• 7+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment
• 3+ years' experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc.)
• 3+ Years of experience in working with network cabling, optic types, and test equipment, and experience with cabling infrastructure best practices and methodologies within a data center-based environment.

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt certification
• Project Management Professional (PMP) certification, or experience in project management
• Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.
• Safety, security, and availability of incident response, incident management, and incident resolution.
• 7+ years' experience managing geographically dispersed teams
• 7+ years of hands-on experience with mission critical infrastructure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OH, Hilliard - 145,400.00 - 254,500.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10507965