DC Store Supervisor - K Street

M.M. LaFleur; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Job summary

M.M.LaFleur is seeking a Store Supervisor for our Washington, DC – K Street store. This on-site, full-time role works directly with customers and supports daily store operations, merchandising, and product flow to deliver an exceptional MM experience.

You will drive revenue through individual selling, build a strong book of business with clienteling, and help train the team on visual and operational standards on the sales floor and in the stockroom.

Qualifications

• Retail sales experience is preferred.
• Ability to build relationships and manage a client book of business.
• Strong communication and organizational skills.

Responsibilities

• Be a stylist; ask the right questions, assess client's needs, and suggest and style products.
• Be a salesperson; understand your sales performance and metrics, striving to maximize sales targets.
• Represent the M.M. LaFleur brand through shopping appointments, in-person and virtual interactions, company events, and clienteling.
• Consistently strive to provide the ultimate shopping experience by building genuine relationships and maintaining successful follow-up strategies.
• Build and maintain a successful book of business through strategic and effective clienteling.
• Drive returning customer engagement & loyalty through proactive outreach.
• Support store events and engagement with the local community.

Skills

Sales

Customer service

Visual merchandising

Team training

Job description

About our company.

M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of getting dressed—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.

M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience.

Who are we?

We're a group of go-getters who are passionate about reimagining the way women shop and dress for work. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We’re steady but nimble, thanks to a whip-smart, energetic team that’s not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means “empathy in action.” We are incredibly proud of the team we’ve built, and we’re excited to continue evolving as we grow.

About this role.

The M.M. LaFleur Store Supervisorworks directly with MM customers and supports daily operations while executing merchandising and product flow within the store environment. This role will drive revenue through individual selling and maintaining a book of business to drive repeat business. Additionally, this role assists with training the team on visual and operational process standards on the sales floor and stockroom to deliver a consistently excellent experience for the MM customer. The Store Supervisor will report to the Market Manager and work closely with the Assistant Manager.

This role is based on-site in our Washington DC - K Street store and is required to be in-person full-time.

What will you do?

Drive Revenue Through Individual Selling (75%)

• Be a stylist; ask the right questions, assess client's needs, and suggest and style products based on their surveys, requests, and feedback.
• Be a salesperson; understand your sales performance and metrics, striving to maximize sales targets.
• Represent the M.M. LaFleur brand through shopping appointments, in-person and virtual interactions, company events, and clienteling.
• Consistently strive to provide the ultimate shopping experience by building genuine relationships and maintaining successful follow-up strategies.
• Build and maintain a successful book of business through strategic and effective clienteling.
• Drive returning customer engagement & loyalty through proactive outreach.
• Support store events and engagement with the local community.