DC Returns Coordinator

Famous Supply; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Famous Supply is seeking a Returns Coordinator to oversee the management of returned merchandise. The role involves handling RMA processes with a focus on efficiency and communication, as well as supporting inventory control initiatives. Ideal candidates will have significant experience in returns management and strong organizational skills, aligned with a commitment to customer satisfaction.

Benefits

Health, Vision, and Dental Insurance

Paid Time Off (Vacation and Holidays)

Paid Maternity and Paternity Leave

401K Employer Match

Bonus Opportunity

Family Atmosphere

Fitness Reimbursement Program

Learning and Development Opportunities

Leadership Development Program

Career Growth Opportunities

Qualifications

• 3+ years of experience in return merchandise coordination.
• 2+ years of inventory control/coordinator experience.
• Familiarity with freight carriers and shipping processes.

Responsibilities

• Manage return requests and RMA documentation.
• Coordinate return shipments, inspections, and disposal of non-sellable goods.
• Execute cycle counts and inventory reporting.

Skills

Attention to detail

Organizational skills

Communication skills

Proficiency with Microsoft Office

Education

High school diploma or equivalent

Associate degree or relevant certifications

Tools

ERP systems (e.g., SAP, NetSuite, Eclipse)

Job description

Position Summary: The Returns Coordinator is responsible for managing all aspects of returned merchandise authorizations (RMA’s), ensuring accurate and timely processing of returned goods, and maintaining effective communication with internal departments and external customers. This role coordinates return shipments, inspects returned items, processes documentation, and supports overall warehouse operations to minimize return cycle times and uphold customer satisfaction. This role will also be responsible for executing inventory management through cycle counting, root cause investigation, and running inventory reports as needed.

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Key Responsibilities:

· Receive and process return requests (RMA) from customers in accordance with company policy.

· Create and manage RMA documentation in the ERP system.

· Coordinate return shipments, including scheduling pickups and generating return labels.

· Inspect returned products for compliance with return policies, documenting conditions and reasons for return.

· Collaborate with quality assurance and inventory control teams to resolve discrepancies.

· Communicate with customers regarding return status, missing information, or next steps.

· Maintain accurate records of returned merchandise and update system data accordingly.

· Identify trends or recurring issues with returned products and escalate when necessary.

· Assist with restocking returned inventory or routing non-sellable goods for appropriate disposal.

· Ensure returned items are stored securely and organized within the designated area.

· Support warehouse and shipping functions as needed.

· Inspect damaged goods for accurate inventory status.

· Execute cycle counts, inventory reporting, and root cause analysis to identify why inventory was inaccurate.

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Qualifications:

· High school diploma or equivalent; associate degree or relevant certifications preferred.

· 3+ years of experience return merchandise coordination

· 2+ years of inventory control/coordinator experience

· Strong attention to detail and organizational skills.

· Proficiency with Microsoft Office and ERP systems (e.g., SAP, NetSuite, Eclipse).

· Excellent written and verbal communication skills.

· Ability to prioritize and manage multiple tasks in a fast-paced environment.

· Familiarity with freight carriers and shipping/return processes.

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.