DC Repair Supervisor

Default Brand; Lathrop (CA); Vor Ort; USD 39.000 - 50.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision, EAP

Paid Time Off

Employee Discount on home furnishings

Professional Development

Tuition Assistance

401(k) and Profit Sharing

Life Insurance

Zusammenfassung

Ashley Furniture Industries in California is seeking a skilled supervisor to lead a team of repair technicians, oversee daily shop operations, and ensure repairs, customer claims, and warranty work meet safety and quality standards.

You will plan work priorities, monitor productivity, and coach staff while coordinating with internal partners to optimize processes and inventory. Strong leadership and furniture repair expertise are essential.

Qualifikationen

• High school diploma or GED equivalent required.
• Minimum 3-5 years of experience in furniture repair or technical service.
• Minimum 2 years of supervisory or team leadership experience.
• Strong knowledge of furniture construction, repair techniques and finishing methods.
• Leadership and team management skills with ability to motivate technicians.
• Ability to manage multiple priorities and stay organized.
• Proficiency with shop management software including Product Quality and High Jump.
• Knowledge of safety regulations, PPE and safe work practices.
• Associate's degree in related field preferred.
• 5+ years furniture repair/technical service in retail or distribution environment.

Aufgaben

• Lead and develop a team of repair technicians and supervise daily shop operations.
• Plan and schedule work assignments, balance workloads, monitor productivity.
• Provide coaching, training, and development to staff.
• Maintain quality assurance standards and manage tools, parts, and inventory.
• Coordinate repair priorities with internal partners and document customer claims.
• Drive continuous improvement initiatives and support process optimization.
• Provide hands-on technical expertise to improve repair quality and customer satisfaction.

Kenntnisse

Furniture repair

Supervisory experience

Team leadership

Furniture construction knowledge

Shop management software

Safety regulations

Microsoft Office

Ausbildung

Associate degree in Business Admin

5+ years furniture repair/technical service

Tools

Product Quality

High Jump

Jobbeschreibung

• Pay or shift range: $28 USD to $36 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset", Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee:Please login to your UKG account and apply using the internal job board.

Summary:

This position is responsible for leading and developing a team of repair technicians while overseeing daily shop operations to ensure repairs, customer claims, and product processing activities are completed safely, efficiently, and to established quality standards. The role plans and schedules work assignments, balances workloads, monitors productivity and performance metrics, and provides coaching, training, and development to support employee growth and operational success. Responsibilities include maintaining quality assurance standards, managing tools, equipment, parts, and inventory, coordinating repair priorities with internal partners, and ensuring accurate documentation and resolution of customer claims and warranty work. The position also drives continuous improvement initiatives, supports process optimization, and provides hands-on technical expertise to enhance repair quality, customer satisfaction, and overall operational performance.

Qualifications:

• High school diploma or GED equivalent required
• Minimum 3-5 years of experience in furniture repair, product restoration, or technical service
• Minimum 2 years of supervisory or team leadership experience
• Strong technical knowledge of furniture construction, repair techniques, and finishing methods
• Excellent leadership and team management skills with ability to motivate and develop technicians
• Strong organizational and time management skills with ability to manage multiple priorities
• Excellent communication skills, both written and verbal, with customer service orientation
• Proficiency with shop management software including "Product Quality" and "High Jump"
• Knowledge of safety regulations, PPE requirements, and safe work practices
• Ability to work independently and make sound decisions
• Physical ability to perform furniture repairs, lift up to 75 lbs, and stand for extended periods
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Associate's degree in Business Administration, Operations Management, or related field
• 5+ years of furniture repair or technical service experience in retail or distribution environment
• Experience with Ashley Furniture products, warranty processes, and repair specifications
• Familiarity with inventory management and parts procurement
• Background in training and development with ability to conduct technical skills training
• Lean or Six Sigma certification with process improvement experience
• Understanding of woodworking, upholstery repair, and furniture finishing techniques
• Experience with customer satisfaction programs and service recovery
• Knowledge of quality management systems and performance metrics

This position is located in an active shop environment with moderate to high noise levels from equipment operation including power tools, compressors, and machinery. The role involves exposure to wood dust, finishing materials, adhesives, and other shop chemicals requiring use of personal protective equipment (PPE). Physical requirements include standing for extended periods, lifting furniture and materials up to 75 lbs, and performing manual repair work. The position operates in a climate-controlled shop with proper ventilation and lighting designed for detailed repair work.

Pay:

$28.00 - $36.00/hour (based on experience and qualifications)

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

Honesty & Integrity:Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

Dirty Fingernail:Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

Continuous Improvement:Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

Growth & Results Focus:Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

Culture of Leadership:Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

Customer-Centric & Boundaryless:Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

Operational Excellence:Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms:We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.