DC PICKING AND REPLENISHMENT SUPERVISOR

Pilgrim; Lenoir (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Pilgrim in North Carolina seeks a Picking & Replenishment Supervisor to lead case picking, replenishment and product movement in a temperature-controlled frozen food distribution center, ensuring food safety and cold chain integrity. You will manage a team, optimize labor, and assure accurate order fulfillment.

You will supervise pickers and operators, ensure accuracy with WMS and RF scanning, and collaborate with Receiving, Shipping, Inventory Control, Maintenance and IT to drive continuous

Qualifications

• 3+ years of experience in warehouse or distribution operations, preferably in frozen/cold storage.
• Experience supervising hourly warehouse associates and equipment operators.
• Proficiency with WMS systems, RF scanning technology, and productivity reporting.

Responsibilities

• Oversee daily picking activities including case selection, pallet building, verification, labeling, and staging.
• Monitor real time picking progress and ensure outbound orders are completed on schedule.
• Supervise, train, and develop pickers, forklift operators, and replenishment specialists.
• Enforce safety, cold chain integrity, and food safety standards throughout all picking and replenishment activities.
• Partner with Receiving, Shipping, Inventory Control, Maintenance and IT to resolve issues and drive continuous improvement.

Skills

Leadership

Communication

Problem solving

Decision making

Tools

WMS systems

RF scanning

Job description

The Picking & Replenishment Supervisor is responsible for leading all case picking, replenishment, and product movement activities within a temperature controlled frozen food distribution center. This role ensures accurate product flow from reserve to pick slots and through outbound order fulfillment while upholding cold chain integrity, food safety standards, and operational excellence. The supervisor leads and develops a high performing team, supports workflow efficiency, and ensures timely and accurate order execution.

1. Picking & Outbound Operations Leadership

• Oversee daily picking activities including case selection, pallet building, verification, labeling, and staging.
• Assign labor to picking tasks based on order waves, priorities, and staffing levels.
• Monitor real time picking progress to ensure outbound orders are completed on schedule.
• Validate pallet configuration for stability, weight distribution, and customer specifications.
• Maintain accuracy through label checks, count verification, and WMS scanning.
• Ensure FEFO rotation and temperature controlled handling requirements are consistently followed.
• Oversee daily replenishment of pick slots to support uninterrupted picking operations.
• Validate WMS directed put away and replenishment transactions for accuracy.
• Ensure products are stored according to FEFO rotation, cold chain requirements, and slotting configuration.
• Conduct physical checks of high volume or high risk pick locations to prevent stockouts.
• Coordinate slotting priorities and contribute to capacity planning and seasonal re-slot projects.

3. Labor Management & Staff Development

• Supervise, train, and develop pickers, selectors, forklift operators, reach truck drivers, and replenishment specialists.
• Assign work based on workload, inbound/outbound volume, slotting needs, and operational priorities.
• Support performance reviews, corrective action, and ongoing skill development.
• Train team members on equipment operation, selection techniques, replenishment workflows, WMS processes, and safety standards.

4. Inventory Accuracy & Quality Control

• Ensure accurate system transactions for all picking, put away, and replenishment tasks using RF scanning and WMS workflows.
• Partner with Logistics to investigate and resolve count discrepancies, mis slots, or damaged product.
• Maintain proper zone labeling, storage organization, and slotting integrity.
• Support reporting of productivity, accuracy, errors, and associate performance.

5. Safety, Compliance & Cold Chain Integrity

• Enforce OSHA, food safety, and cold storage safety standards throughout all picking and replenishment activities.
• Ensure proper PPE usage and safe operation of forklifts, reach trucks, and pallet jacks in the freezer environment.
• Conduct safety walks, lead incident investigations, and implement corrective actions.
• Monitor and maintain compliance with product temperature requirements and frozen handling practices.

6. Cross Functional Collaboration

• Partner with Receiving to ensure smooth transition of inbound products into storage locations.
• Coordinate with Shipping to ensure seamless order flow and accurate staging.
• Work closely with Inventory Control to drive warehouse accuracy and slotting optimization.
• Collaborate with Maintenance and IT to resolve equipment or system issues impacting picking or replenishment.
• Provide updates to leadership and support continuous improvement initiatives.

Qualifications

• 3+ years of experience in warehouse or distribution operations; frozen or cold storage experience preferred.
• Strong understanding of picking, replenishment, put away, and inventory management processes.
• Experience supervising hourly warehouse associates and equipment operators.
• Proficiency with WMS systems, RF scanning technology, and productivity reporting.
• Strong leadership, communication, problem solving, and decision making skills.