DC IT & Equipment Support Technician

Dick's Sporting Goods; Town of Conklin (NY); On-site; USD 35,000 - 53,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods in Conklin, NY, is seeking a full-time Distribution Center Support Technician to join our team. This role covers Sunday to Wednesday 6:30 AM – 5 PM with additional shifts as needed.

You will maintain RF scanners, printers, desktop PCs, and PDT equipment; provide technical support for printing, scanning, and systems; and collaborate across departments to troubleshoot WM, PTL, and MHE applications.

Qualifications

• Associates Degree preferred in IT or related field.
• 1–3 years of IT/support experience preferred.
• Troubleshoot equipment-related issues, WMS/WCS problems, and implement fixes.
• Install and configure IT hardware and software.
• Maintain RF scanner inventory and coordinate repairs.

Responsibilities

• Maintain and manage RF scanners, printers, PCs, and PDT equipment.
• Provide technical support for printing, scanning, and systems hardware.
• Collaborate across departments to troubleshoot WM, PTL, Camera, RLM, and MHE systems.
• Maintain IDF cabinets, UPS, and related equipment; certify lifts.
• Repair and test network issues as needed.
• Onboard new teammates in WM system and submit requests to the IT Service Desk to add users to AS400.
• Resolve WMS issues and open IT service desk incidents when necessary.
• Assist teammates with password resets for RF and desktop apps as needed.
• Serve as IT Service Desk liaison during non-peak hours at the CSC.
• Learn DC systems like Manhattan WM, LM, RLM, PTL, and MHE Servers.
• Manage patching of Microsoft servers in the DC.
• Provide coverage for the System Admin.

Skills

RF scanning

Monarch printers

Desktop PCs

Laptops

PDT hardware

Education

Associates Degree

Tools

Manhattan WM

LM

RLM

PTL

MHE Servers

AS400

Microsoft Servers

Job description

DICK'S Sporting Goods in Conklin, NY, is seeking a full-time Distribution Center Support Technician to join our team. This role covers Sunday to Wednesday 6:30 AM – 5 PM with additional shifts as needed.

You will maintain RF scanners, printers, desktop PCs, and PDT equipment; provide technical support for printing, scanning, and systems; and collaborate across departments to troubleshoot WM, PTL, and MHE applications.