DC Department Supervisor - 2nd Shift

West Marine; Rock Hill (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

West Marine is seeking a capable Warehouse Department Lead to oversee team performance and daily operations in Rock Hill. You will direct tasks, staffing, onboarding, and payroll while ensuring safety and adherence to SOPs.

The role emphasizes driving productivity, coaching staff, and collaborating with HR and leadership to meet department goals. Strong communication and problem-solving are essential.

Qualifications

• High school diploma or equivalent required; further education in supply chain preferred.
• 2+ years of leadership or supervisory experience with directing and evaluating performance.
• Experience in distribution centers, warehouses, or supply chain environments preferred.
• Demonstrated ability to lead teams, make decisions, and drive results.
• Experience with workforce planning, performance management, and employee development.
• Familiarity with warehouse systems such as AS400 and JDA, RF scanners, and voice-picking technology.
• Proficiency in Microsoft Office and strong communication, leadership and problem-solving skills.

Responsibilities

• Lead and manage team performance by setting expectations and monitoring results.
• Direct the work of crew members; assign tasks and adjust staffing when needed.
• Own hiring, onboarding, discipline, and termination in partnership with HR.
• Coach and develop crew; conduct performance discussions and provide feedback.
• Ensure compliance with safety policies, procedures, and regulatory requirements.
• Oversee procedures to maintain SOPs and drive efficiency and consistency.
• Own KPI performance; track, report, and implement corrective actions.
• Lead daily shift meetings and stand-ups to align goals and priorities.
• Promote continuous improvement initiatives, including Lean principles.
• Coordinate with leadership and cross-functional partners on goals.
• Process department payroll including timecards and scheduling compliance.

Skills

Leadership experience

Decision making

Results oriented

RF scanners

Voice-picking

Microsoft Office

Communication skills

Problem-solving

Workforce planning

Employee development

Education

High school diploma or equivalent

Tools

AS400

JDA

Job description

• Lead and manage team performance by setting expectations, monitoring results, and ensuring accountability for safety, quality, and productivity standards.
• Direct the work of crew members, including assigning tasks, prioritizing workflow, and adjusting staffing to meet operational needs.
• Own the hiring, onboarding, discipline, and termination process for assigned department crew members in partnership with HR and Area Manager
• Coach and develop crew members, including conducting performance discussions, providing feedback, and supporting career development.
• Ensure compliance with all safety policies, procedures, and regulatory requirements; take immediate action to address unsafe conditions or behaviors.
• Oversee operational processes to ensure adherence to standard operating procedures and drive consistency and efficiency.
• Own department-level KPI performance, including tracking, reporting, and implementing corrective action plans to close gaps in productivity, accuracy, and service levels.
• Lead daily shift meetings and department stand-ups to align crew on goals, communicate operational priorities, and review prior-shift performance results.
• Promote and support continuous improvement initiatives, including the application of Lean principles.
• Coordinate with leadership and cross-functional partners to ensure alignment and execution of operational goals.
• Process department payroll including timecard review, exception resolution, and compliance with scheduling and overtime policies.

Qualifications:

• High school diploma or equivalent required; additional education in supply chain or related field preferred.
• 2+ years of leadership or supervisory experience with responsibility for directing and evaluating employee performance.
• Experience in a distribution center, warehouse, or supply chain environment preferred.
• Demonstrated ability to lead teams, make decisions, and drive results.
• Experience with workforce planning, performance management, and employee development.
• Familiarity with warehouse systems (e.g., AS400, JDA), RF scanners, and voice-picking technology.
• Proficiency in Microsoft Office.
• Strong communication, leadership, and problem-solving skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.