DC Crew Operations Lead

Cynet systems Inc; Santa Clara (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

A technology firm is seeking a remote crew leader to manage hardware installation and troubleshooting in Santa Clara, California. The role requires proven experience in data center operations and strong leadership skills to coordinate a remote team effectively. Ideal candidates must be flexible to support urgent tasks and ensure operational continuity within the team.

Qualifications

• Proven experience in data center operations and prototype hardware environments.
• Strong leadership skills to manage remote teams effectively.
• Ability to handle remote diagnostics and issue resolution promptly.

Responsibilities

• Lead and manage a team handling hardware installation and diagnostics.
• Oversee troubleshooting and ensure operational standards are met.
• Coordinate with facilities teams without direct work involvement.

Skills

Leadership

Team Coordination

Data Center Operations

Remote Diagnostics

Flexibility

Job description

Overview

Job Description: Pay Range: $47hr - $52hr

Responsibilities

• Lead and manage a remote contractor crew handling hardware installation, device bring-up, rack stacking, IP configuration, and diagnostics.
• Oversee troubleshooting and triage of system issues, ensuring timely resolution.
• Coordinate with facilities teams for power and liquid cooling support (no direct facilities work).
• Ensure crew readiness for urgent and weekend tasks, including scaling resources as needed.
• Maintain operational continuity through effective crew leadership and knowledge transfer.
• Monitor task progress, quality, and compliance with operational standards.
• The candidate will be highly responsive, organized, and capable of scaling team resources based on operational demand.

Required Experience

• Proven experience in data center operations, prototype hardware environments, and liquid cooling systems.
• Strong leadership and team coordination skills.
• Ability to manage remote teams and ensure consistent performance.
• Experience in remote diagnostics and issue resolution.
• Flexibility to support weekend and short-notice tasks.
• Familiarity with operational KPIs and reporting.

Performance KPIs

• KPI: Description
• Response Time: Speed of fulfilling crew requests, including urgent and weekend support.
• Task Completion: Percentage of successful hardware installation, bring-up, and troubleshooting tasks.
• Training Compliance: Completion of required onboarding and training.
• Quality of Work: Number of post-installation issues or defects reported.
• Operational Continuity: Consistency in crew lead presence and knowledge transfer.
• Collaboration Effectiveness: Success in coordinating with managers and facilities teams.
• Issue Resolution Time: Time taken to resolve reported problems and implement fixes.