DC-Based Operations Manager | Cross-Functional & Process Innovation

Smithbucklin; Washington (District of Columbia); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Smithbucklin, in Washington, DC, seeks a Business Operations Manager to connect business units, oversee financial tracking, and enable cross-functional collaboration. This new role requires organizing evolving priorities while keeping operations running smoothly, reporting to the joint COO for 360 Live Media and Smithbucklin.

Ideal candidates are proactive, detail-oriented, and comfortable shaping processes, with strong communication and independence in a fast-paced environment.

Qualifications

• 5+ years in operations, project management, or financial coordination.
• Bachelor’s degree required.
• Experience supporting operations across multiple teams or business units.
• Strong financial acumen (revenue and expense tracking, account coding).
• Experience developing and maintaining processes, templates, workflows and other operational tools.
• Experience with generative and agentic AI and automation tools.
• Strong attention to detail.
• Exceptional organizational and communication skills.
• Comfortable operating independently in a fast-paced and dynamic operating environment.

Responsibilities

• Support development and implementation of integrated processes across multiple business units to ensure seamless collaboration and delivery.
• Build, document and maintain business process and workflows, tools and automations, using AI and advanced technologies as available.
• Maintain agency scope language, SOW templates, and other templates and standard operating procedures (SOPs).
• Maintain vendor and contractor and related documentation.
• Coordinate legal review and signature workflows for client contracts and amendments.
• Support knowledge sharing and the adoption of operational efficiencies across business units.
• Maintain revenue and project trackers; ensure all new projects are properly set up.
• Manage project invoicing workflows and financial system inputs.
• Coordinate vendor payments and other accounts payable.
• Submit and review company expenses and invoices, ensuring GL coding accuracy.

Skills

Operations management

Project coordination

Financial acumen

Process design

AI automation familiarity

Communication skills

Education

Bachelor's degree

Job description

Smithbucklin, in Washington, DC, seeks a Business Operations Manager to connect business units, oversee financial tracking, and enable cross-functional collaboration. This new role requires organizing evolving priorities while keeping operations running smoothly, reporting to the joint COO for 360 Live Media and Smithbucklin.

Ideal candidates are proactive, detail-oriented, and comfortable shaping processes, with strong communication and independence in a fast-paced environment.