Dayforce Functional Specialist

Ceridian HCM, Inc; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Ceridian HCM, Inc is seeking an experienced operations professional to partner with senior leadership to drive priorities into coordinated action. You will support executives, prepare communications, and keep multiple initiatives moving across SaaS, Tax, and Managed streams.

The role emphasizes order, judgment with sensitive information, and initiative, with responsibilities spanning planning, reporting, and meeting facilitation across time zones.

Qualifications

• Bachelor's degree plus 3-5 years of related experience in operations, project coordination, executive support, or a related field.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Excellent written and verbal communication, and professional presence with confidential information.

Responsibilities

• Prepare and maintain project plans, milestones, action logs, and trackers for multiple initiatives.
• Coordinate cross-functional activity, track dependencies, risks, decisions, and blockers.
• Own project reporting, define useful metrics, and present executive-ready updates.
• Build presentations and meeting materials for town halls and leadership reviews.
• Plan leadership meetings with agenda development, pre-reads, and follow-up.
• Drive change readiness and ensure teams understand priorities, owners, and next steps.
• Identify opportunities to simplify workflows and improve efficiency and customer outcomes.
• Support senior leaders with travel coordination, expense reporting, and key engagements.

Skills

Project coordination

Executive support

Organizational skills

Meeting preparation

Cross-functional collaboration

Communication

Travel coordination

Prioritization

Education

Bachelor's degree

3-5 years experience

Tools

PowerPoint

Excel

Word

Teams

Job description

About the opportunity

Work closely with the SVP of Customer Operations and the Customer Operations leadership team to turn priorities into coordinated action. You will support organization-wide deliverables, prepare executive-ready communications and materials, and keep multiple cross-functional initiatives moving across SaaS, Tax, and Managed workstreams.

This is a highly visible role for someone who brings order to complexity, uses sound judgment with sensitive information, and takes initiative without waiting to be directed. You will help improve the operating rhythm of the leadership team while contributing directly to projects that strengthen scalability, customer outcomes, process discipline, and financial controls.

What you'll get to do

• Prepare and maintain project plans, milestones, action logs, and task trackers for multiple initiatives tied to annual operational objectives. Drive timely follow-through with a focus on speed, quality, and clear ownership.
• Coordinate cross-functional project activity by organizing workstreams, clarifying dependencies, tracking risks and decisions, and escalating blockers early so commitments are met.
• Own project and operational reporting, working with leaders to define useful metrics, develop the content and format of updates, and communicate progress in a concise, executive-ready manner.
• Build and refine presentations, meeting materials, leadership updates, and written communications for town halls, operating reviews, and cross-functional discussions.
• Plan and run key leadership meetings, including agenda development, pre-reads, facilitation support, decision capture, and follow-up. Improve the meeting cadence across time zones while maintaining appropriate inclusion and focus.
• Drive communication and organizational-readiness deliverables that support change adoption and ensure teams understand priorities, decisions, owners, and next steps.
• Identify, document, and recommend opportunities to simplify workflows, strengthen coordination, and improve efficiency, productivity, quality, and customer satisfaction.
• Represent the Global Head of Customer Operations in select meetings, communications, and initiatives when appropriate, ensuring alignment, discretion, and reliable follow-through.
• Support select administrative and operational needs for senior leaders, including travel coordination, expense reporting, and preparation for key engagements.

Skills and experience we value

• Bachelor's degree plus 3-5 years of related experience, or an equivalent combination of education and relevant experience in business operations, project coordination, executive support, or a related field.
• Demonstrated initiative and strong organization and planning skills, with the ability to manage multiple priorities independently in a fast-paced and evolving environment.
• Strong project-management discipline, including the ability to create practical plans, maintain momentum, and hold workstreams accountable to commitments.
• Excellent written and verbal communication skills, with the ability to craft clear emails, executive updates, and PowerPoint presentations and adapt communication to the audience.
• Professional presence, discretion, and sound judgment when handling confidential matters or representing senior leaders.
• Critical thinker who considers the impact of problems and solutions on customers, leaders, and internal stakeholders, and brings forward practical recommendations.
• Proficiency with Microsoft Office, particularly PowerPoint, Excel, Word, Teams, and collaboration tools. Experience with data visualization or analytics tools is an asset.
• Flexible working style and strong relationship-management skills across functions, regions, and leadership levels. Willingness to travel as needed.