DAY SHIFT - Shift Leader

Smoothie King; Fishers (IN); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Employee discount

Paid training

Descripción de la vacante

Smoothie King in Fishers, IN is seeking a full-time Shift Lead to captain daily shifts from 6:30am to 4:30pm. The role pays hourly wage plus tips, with an emphasis on guest service and team guidance. Reliable transportation is required.

The Shift Lead will help guests choose smoothies and products, support Team Members, and maintain store standards, cash handling, and inventory reporting while ensuring a friendly and efficient guest experience.

Formación

• Guest service experience in a restaurant or retail environment (6+ months).
• Must have reliable transportation and availability for the stated shift window.
• Full-time availability: 6:30am–4:30pm daily.

Responsabilidades

• Lead the team on shift and act as Team Captain.
• Assist guests at the POS and upsell products.
• Ensure store operations follow company standards and brand identity.

Conocimientos

Guest service

Leadership

Upselling

Communication

Time management

Herramientas

POS System

Descripción del empleo

Currently seeking candidates with availability from 6:30am to 4:30pm daily. This is a full-time position paying hourly wage + tips. Must have reliable transportation.

Shift Leads serve as the Team Captain. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities

Composure

• "Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive For Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics and Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• "Does things the right way" Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate "Guest comes first" attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift

Experience Requirements

• Guest Service experience in a restaurant or retail environment 6 or more months

Essential Job Functions

• Ability to lead both by example and direction in a fast paced environment
• Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safety
• Ability to follow procedures and willingness to comply with dress code requirements
• Ability to keep the store clean and follow food safety regulations
• Ability to operate a blender and POS cashier system
• Ability to move boxes, weighing up to 55 lbs throughout the store
• Ability to position self to bend, reach and scoop through assigned shifts
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Work schedule

• Weekend availability
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Employee discount
• Paid training