Day-Shift Patient Care Coordinator - Elevate Experience

Adventist Health; Los Angeles (CA); On-site; USD 52,000 - 62,000; Full time

Job summary

Adventist Health White Memorial in Los Angeles is seeking a Healthcare Coordinator to manage admitting and clerical duties in an outpatient department, ensuring smooth patient flow and high satisfaction. Responsibilities include greeting patients, handling calls, processing orders, scheduling appointments, collecting insurance information, and maintaining accurate records.

The role emphasizes teamwork in a busy hospital environment.

Qualifications

• High School Education/GED or equivalent preferred.
• Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience preferred.

Responsibilities

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom, and communicates appropriately.
• Gives appropriate attention to complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Admits/discharges daily patients and creates charts.
• Provides clerical support for departmental meetings, projects and activities as needed.
• Completes and forwards all required information, charts, records, documents as requested. Requests previous patient records from medical records as needed.
• Maintains department records, reports, statistics. Orders and maintains an adequate inventory of all office supplies and equipment.
• Identifies current status of patient's insurance, as well as range of benefits. Identifies and collects co-payments and limits of services for all patients.
• Provides appropriate forms to billing and other departments. Assists with maintenance of hospital forms. Performs various confidential clerical duties including data entry, obtaining signatures, and filing.
• Informs patients of any preparations needed for examination, and reminders at appointment confirmation. Assists in scheduling appointments and making reservations for departmental needs.
• Keeps waiting rooms neat, clean and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department.
• Performs other job-related duties as assigned.

Education

High School Education/GED or equivalent

Associate’s/Technical Degree in business, healthcare or computer science

Job description

Adventist Health White Memorial in Los Angeles is seeking a Healthcare Coordinator to manage admitting and clerical duties in an outpatient department, ensuring smooth patient flow and high satisfaction. Responsibilities include greeting patients, handling calls, processing orders, scheduling appointments, collecting insurance information, and maintaining accurate records.

The role emphasizes teamwork in a busy hospital environment.