Day Shift Distribution Operations Leader & Team Coach

Ingram Content Group; Fort Wayne (IN); On-site; USD 97,000 - 123,000; Full time

Benefits offered by this job

Medical benefits

401K match

Paid time off

Tuition reimbursement

Volunteer opportunities

Casual Dress Code

Life and AD&D

Job summary

Ingram Content Group is seeking an Operations Manager to support its Distribution team in Fort Wayne, IN. You will oversee daily production, shipping, and distribution operations, manage staffing and budgets, and coach a group of Supervisors to meet service and cost targets.

You will lead cross-functional collaboration, drive process improvements, and ensure safety and quality standards are followed. The role offers a competitive salary and a comprehensive benefits package, with opportunities

Qualifications

• College degree OR HS diploma or GED with directly related year-for-year experience.
• 4 years’ experience in a high-volume distribution center OR production/manufacturing facility with a clear track record of success.
• 3 years’ experience supervising at least 25 or more employees.

Responsibilities

• Manages the human resources, materials, and equipment necessary for daily production, shipping, and/or distribution operations, including order routing, material requisitioning, shift staffing, and quality control.
• Manages and operates a group of departments within budgeted payroll guidelines; controls and manages costs for all assigned departments.
• Coaches, counsels, and develops a group of Operations Supervisors; evaluates Supervisor and Lead capabilities; builds and solidifies relationships with key managers.
• Oversees and directs Supervisors on assigned shift(s); composes and approves associate evaluations, maintains accurate attendance/time records, and recommends disciplinary measures as needed.
• Analyzes staffing needs and delegates work based on volume requirements in assigned departments; establishes back-up strategies through cross-training, analyzing volume projections, and problem solving.
• Interviews applicants, approves hiring decisions, and oversees training.
• Coordinates with other departments to resolve customer complaints and rush orders and to meet client needs; ensures customer service levels and CPU/throughput goals are met.
• Manages the progressive counseling process and ensures all associates in assigned departments are treated equitably.
• Meets established turnover objectives.
• Ensures that safety and hazardous material guidelines are followed by associates at all times.

Skills

Supervising large teams

Operations management

Leadership & coaching

Education

College degree or related experience

Job description

Ingram Content Group is seeking an Operations Manager to support its Distribution team in Fort Wayne, IN. You will oversee daily production, shipping, and distribution operations, manage staffing and budgets, and coach a group of Supervisors to meet service and cost targets.

You will lead cross-functional collaboration, drive process improvements, and ensure safety and quality standards are followed. The role offers a competitive salary and a comprehensive benefits package, with opportunities