Day Services Lead

Easterseals; Lebanon (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

The Day Services Lead at Easter Seals TN oversees Day Services (CISS, CP, ILST, and FB where appropriate) and mentors regional staff to ensure high-quality supports. You will coordinate schedules, promote community partnerships, and ensure person-centered services with a strong emphasis on safety and compliance.

This role requires strong communication, data-driven planning, and the ability to balance daily operations with strategic program development in a collaborative environment.

Qualifications

• Associate degree preferred or equivalent experience in a social service or administrative role.
• Administrative/coordination experience with varied responsibilities and minimal oversight.
• 2–3 years’ experience working with adults with developmental disabilities.
• Knowledge of DIDD, Facility and Community-Based Service programs, policies, and procedures.

Responsibilities

• Oversee Day Services programs (CISS, CP, ILST, FB) and promote high-quality supports.
• Mentor Day Services staff and ensure person-centered practices are used.
• Coordinate community partnerships and opportunities to build social capital.
• Plan schedules to maximize revenue and ensure timely documentation in Infoserve.
• Provide Day Services direct supports as needed and act as liaison with external agencies.
• Administer medications per ESTN policy and ensure safety and compliance.
• Communicate directives and information across Day Services and management.

Skills

Positive work environment

Data planning & analysis

Person-centered approach

Clear written and verbal communication

Record keeping & documentation

Multi-tasking

Organizational skills

Attention to detail

Verbal communication skills

Education

Associate degree preferred or equivalent experience

Administrative/coordinator experience

2–3 years' experience with adults with developmental disabilities

Knowledge of DIDD and related programs

Job description

Description

The Day Services Lead is responsible for establishing and promoting an energetic, creative, and positive work environment while providing oversight of Day Services (CISS, CP, ILST, and FB, where appropriate). The Day Services Lead will be a mentor and primary contact during work hours to all regional Day Services staff.

Essential Duties and Responsibilities

• Responsible for ensuring all persons supported participate in community participation services, and other Day Services, as outlined in the PCSP.
• Responsible for promoting and coordinating community partnership opportunities, e.g., volunteer sites, hobby classes, etc., to assist people supported with building social capital.
• Provide guidance and instruction to employees on proper representation of Easter Seals TN in the community.
• Ensure Day Services schedules are planned to maximize revenue opportunities, as well as provide person centered opportunities.
• Act as a mentor to all Day Services staff to continuously improve the overall quality of services.
• Complete Monthly supervisory visits for CP, CISS and FB services (where applicable) and document in Infoserve.
• Provide Day Services Direct Supports, as necessary.
• Serve as a representative of Easter Seals TN in meetings, trainings, etc. with external agencies and individuals, to include ISP and Circle of Support meetings.
• Schedule Weekly/Daily Transportation routes.
• Complete and distribute to Day Services DSP’s weekly/daily schedules for all Day Services.
• Ensure Day Services schedules are implemented as scheduled and in a quality manner.
• Responsible for checking the daily documentation in Infoserv completed by Day Services staff on a daily basis.
• Communicate effectively with the Management of other departments to ensure smooth provision of services.
• Provide formal on the job training to Day Services staff. Complete cross training of new employees and required training documentation Individual Specific Training, Fire Drill Training and job shadows.
• Address and resolve urgent issues that are related to the persons supported and staff in Day Services.
• Effectively and regularly communicate to Day Services staff all Manager of Day and Employment Services directives and information regarding persons supported.
• Identify staff that may require remedial training and/or additional support and communicate to Manager of Day and Supported Employment.
• Administer medications in accordance with ESTN’s medication administration policy and procedures.
• Responsible for the safety and well-being of the individual and is required to comply

with all agency standards, policies and procedures, assuring quality services are provided.

• Be a productive team member; promote a positive work environment regarding supported persons, co-workers, family members, customers, employers and community stakeholders with courtesy and respect.
• Adhere to all federal, state and local laws and ESTN policies regarding the safe operation of motor vehicle.
• Comply with all Easter Seals Policies and Procedures,
• Ensure Person Centered practices and People First language are clearly communicated to all staff and implemented.
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Associate degree preferred or the equivalent experience in a social service or administrative role.
• Experience in an administrative/coordination role with varied responsibilities having minimal oversight.
• Two to Three years’ experience working with adults with developmental disabilities.
• Knowledge of DIDD, Facility and Community-Based Service programs, policies, and procedures.

Required Skills/Abilities

• Model and promote a positive and professional environment.
• Ability to plan and analyze data.
• Be Person Centered and have the ability to make decisions in the best interest of persons served.
• Ability to communicate clearly and effectively both in written and verbal communication with all levels of staff as well as service recipients.
• Ability to organize and keep detailed records.
• Ability to multi-task efficiently
• Excellent organizational skills and attention to detail
• Communication and math skills sufficient to write reports and maintain records.
• Effective verbal and oral communication skills.

Certificates, Licenses, Registrations

• Must be at least 21 years of age.
• Valid Tennessee Driver’s License, with an F endorsement, and a clear driving history.
• Must maintain liability and auto insurance.
• Must maintain CPR and/or First Aid Certification and meet all DIDD and agency training requirements.