Day Habilitation Team Lead

North Star Community Services; Waterloo (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

North Star Community Services in Waterloo, IA seeks a Team Lead to guide Direct Support Providers in delivering respectful, safe services aligned with each individual's service plan. You will model best practices, resolve day-to-day issues, and coordinate staff assignments.

Responsibilities include coaching DSPs, communicating with supervisors, and ensuring adherence to policies. A strong background in human services and leadership is preferred to support individuals with developmental

Qualifications

• High school diploma or equivalent.
• Experience with individuals with intellectual or developmental disabilities or related human services field.
• Familiarity with person-centered planning/services.
• Strong verbal and written communication skills.
• Ability to work cooperatively with individuals, families, coworkers, supervisors, and other professionals.
• Ability to maintain confidentiality.
• Ability to demonstrate sound judgment and adapt to changing circumstances.
• Ability to follow written and verbal instructions.
• Ability to complete required documentation accurately and timely.
• Must meet background check, training and employment requirements.
• Valid driver’s license and ability to drive agency vehicles.
• Reliable vehicle to fulfill responsibilities when agency vehicle unavailable.
• Previous leadership/mentoring/supervisory experience.

Responsibilities

• Provide day-to-day direction to assigned DSP staff.
• Assist DSPs with questions and on-the-job situations.
• Communicate staff concerns to supervisors.
• Ensure staff understand and follow service plans and policies.
• Coordinate daily staff assignments and responsibilities.
• Promote teamwork and effective communication among staff.
• Assist new employees in acclimating to the program and routines.
• Provide coaching and constructive feedback as directed.

Skills

DSP leadership

Communication

Team collaboration

Confidentiality

Judgment

Education

High school diploma or equivalent

Job description

Position Summary:

he Team Lead provides day-to-day leadership, guidance, and support to a team of Direct Support Providers (DSPs) who provide services to individuals supported by North Star Community Services. The Team Lead serves as a role model for DSP staff and works closely with supervisors to ensure that services are provided safely, respectfully, consistently, and in accordance with each individual's needs, service plan, and North Star Community Services policies.

Expectations of All Employees;

Participate as a member of a team, get along with others, and incorporate the core values of respect and dignity toward everyone. Attend and complete required training.

Roles and Responsibilities

• Provide day-to-day direction to assigned DSP staff.


• Assist DSPs with questions, concerns, and situations that arise during their workday.


• Communicate staff concerns and significant issues to the appropriate supervisor.


• Help ensure DSPs understand and follow individual service plans, program procedures, and organizational policies.


• Assist with coordinating daily staff assignments and responsibilities.


• Promote teamwork, cooperation, and effective communication among DSP staff.


• Assist new employees with becoming familiar with the program, individuals supported, routines, and workplace expectations.


• Provide coaching and constructive feedback to DSPs as directed or when appropriate.

Preferred skills, training and qualifications

• High school diploma or equivalent.


• Experience working with individuals with intellectual or developmental disabilities, or in a related human services field.


• Familiarity with person-centered planning and person-centered services.


• Ability to communicate effectively, both verbally and in writing.


• Ability to work cooperatively with individuals, families, coworkers, supervisors, and other professionals.


• Ability to maintain confidentiality.


• Ability to demonstrate sound judgment and respond appropriately to changing circumstances.


• Ability to follow written and verbal instructions.


• Ability to complete required documentation accurately and timely.


• Ability to meet all required background check, training, and employment requirements.


• Valid driver's license, ability to be covered by agency insurance, and willingness to drive company vehicles


• Have a reliable vehicle to fulfill responsibilities in absence of agency vehicle


• Previous leadership, mentoring, or supervisory experience.

Physical Abilities

• Ability to safely assist clients with moving, such as repositioning clients using mobility aids, and transferring them from wheelchairs.


• Occasional lifting 75 pounds as needed to assist with transporting clients


• Frequent bending, stooping, kneeling, reaching, and using a step ladder. May occasionally assist with the movement of persons when transporting them.


• Frequent sitting, fingering, grasping, feeling, talking, hearing, and repetitive motions, such as data entry and keyboarding


• In cases where individuals exhibit challenging or aggressive behaviors, they may need to use physical interventions and must have the strength to do so safely.