Day Group Sales Coordinator

Camelback Resort; Pocono Township (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary resort access to Camelbe

Paid Training

Employee events

Referral Bonuses

Competitive wages

Next day pay (PayActiv)

Tuition Reimbursement

Vacation and PTO

Job summary

Camelback Resort is seeking a Day Group Sales Coordinator to support the Day Group Sales team from setup to invoicing for groups using resort activities and amenities. The role serves as a liaison between group clients and resort departments and coordinates detailed itineraries and payments.

The coordinator will maintain group records in CRM, assist with SOPs, and provide timely, professional responses to client inquiries in a fast-paced resort setting.

Qualifications

• Must be at least 18 years old.

Responsibilities

• Coordinate group arrival times and logistics; greet groups on arrival and distribute materials.

Skills

Strong organizational skills

Excellent communication

Customer service

Interdepartmental collaboration

CRM systems

Reservation systems

Point-of-sale systems

Tools

CRM

Reservation systems

Point-of-sale

Job description

Camelback Resorts
Tannersville, PA 18372, USA

Description

Job Title:Day Group Sales Coordinator

Reports to:Day Group Manager

The Day Group Sales Coordinator provides administrative and operational support for the Day Group Sales team, serving as a key liaison between group clients and resort departments. This position coordinates the group sales process from account setup and booking through pre-arrival planning, day-of-visit support, and invoicing for groups utilizing Camelback Resort's activities and amenities, including skiing, snow tubing, Camelbeach, Mountain Adventures, Aquatopia, and more.

Key Responsibilities:

• Coordinate with group leaders regarding arrival times, meeting locations, and day-of-visit logistics; greet groups upon arrival and assist with the distribution of tickets, vouchers, and other materials.
• Prepare, organize, and distribute meal vouchers, activity tickets, admission passes, and other items associated with group purchases.
• Serve as a liaison between the Day Group Sales team, group clients, and resort departments to ensure accurate and timely communication.
• Coordinate and confirm group bookings, including itineraries, attendance details, payment information, activity selections, and other logistical requirements.
• Maintain accurate group sales records, contracts, account information, and event details within the CRM and other applicable systems.
• Assist with account setup and ensure group information is complete and accurate throughout the sales and event process.
• Support the maintenance and implementation of Day Group Sales Standard Operating Procedures (SOPs), including database and internal process management.
• Assist the Day Group Sales Manager and team with daily administrative responsibilities, including data entry, filing, reporting, correspondence, and document preparation.
• Prepare sales kits, proposals, contracts, event summaries, itineraries, and other group-related materials.
• Respond to client and internal department inquiries by phone and email in a timely, professional, and service-focused manner.
• Maintain calendars and assist with scheduling appointments, meetings, site tours, and other sales activities.
• Collaborate with Operations, Food & Beverage, Guest Services, Recreation, and other resort departments to coordinate group needs and support successful event execution.
• Track group account billing and assist with the reconciliation of deposits, payments, vouchers, and final balances.
• Review group details prior to arrival to ensure tickets, vouchers, meals, activities, and other contracted services are properly coordinated.
• Provide exceptional customer service to group clients throughout the process, from initial booking through their onsite experience.
• Identify and communicate potential issues or changes that may affect group reservations or the guest experience.
• Maintain confidentiality of client, financial, and business information.
• Perform other administrative and operational support duties as assigned.

Qualifications and Requirements:

• Must be at least 18 years of age.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work effectively with clients, coworkers, managers, and multiple resort departments.
• Strong attention to detail and accuracy, particularly when working with group reservations, contracts, payments, and event details.
• Ability to problem-solve, adapt to changing priorities, and remain professional in a fast-paced environment.
• Basic computer skills and the ability to learn and utilize CRM, reservation, point-of-sale, and other resort systems.
• Previous experience in sales, hospitality, customer service, events, or an administrative role preferred.
• Must be available to work a flexible schedule, including weekends, holidays, and peak resort periods.
• Ability to work in a fast-paced resort environment and provide a high level of service to guests and group clients.

Must be able to work in seasonal outdoor conditions and varied temperatures in the summer and winter.

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Vacation and PTO*

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.