DaVinci Robotic Surgery Educator & OR Support Specialist

Intuitive Surgical, Inc.; Chattanooga (TN); Remote; USD 100,000 - 136,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a DaVinci Specialist (DVS) to deliver expert clinical and technical support for the da Vinci program.

You will educate physicians, nurses, and hospital staff, align with Clinical Sales teams, and help drive safe product adoption while maintaining QA and safety standards. The role requires travel up to 40% to support multiple hospitals and on-site OR activities, with responsibilities spanning training, operational readiness, and day-to-day program execution

Qualifications

• Experience: 2+ years in an operating room-related role.
• Clinical experience is preferred.
• Experience as a robotics coordinator, surgical assistant, and/or surgical nurse plus industry experience strongly preferred.
• Understanding of soft tissue anatomy & procedures.
• Exhibit a working knowledge of typical hospital policies.
• Excellent communication, teaching, and interpersonal skills.
• Strong problem solving and troubleshooting skills.
• Ability to work in high-pressure environments (managing multiple ORs) and coordination of multiple tasks at one time.
• Adaptability to evolving technologies and complex procedures.
• Team oriented with a commercial mindset.
• Willingness to travel up to 40%. Primary travel will be within a CSM team.
• Ability to travel within a Clinical Sales Manager team geography, supporting multiple hospitals.
• Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.

Responsibilities

• Identify and provide on-site, non-scrubbed operating room support for procedures utilizing the da Vinci Surgical System and associated technologies.
• Support OR teams with room readiness and procedural workflow, including system setup support, docking workflow support, and intraoperative troubleshooting.
• Serve as a clinical product expert to help ensure optimal, safe system use and adherence to applicable IFUs, hospital policies, and safety protocols.
• Motivate and support adoption of advanced instruments and accessories by ensuring teams understand proper setup, handling, and intended use.
• Partner with and promote consistent readiness and workflow by supporting day-to-day execution of the robotic program, coordinating with OR leadership, nursing, SPD/sterile processing, and biomedical teams.
• Assist with operational support activities such as facilitating appropriate internal handoffs for service needs.
• Ensure the right stakeholders are aligned (OR, SPD, biomed, IT) for successful day-to-day operation and new technology onboarding to help reduce friction.
• Maintain accurate internal documentation of support activities per company process (e.g., case support notes, training records, service/escalation tracking).
• Determine the need for, customize and deliver customer-specific hands-on training and in-services to nurses, surgical technologists, SPD teams, and other care team members on safe and effective use of da Vinci platforms and associated technologies.
• Support onboarding and education for new users through structured training touchpoints (e.g., new staff orientation, refresher training, workflow standardization).
• Lead new site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
• Support new technology installs by coordinating readiness activities and providing post-install education to care teams.
• Act as a resource for ongoing education, product updates, and workflow optimization.
• Analyze and leverage utilization, turnover, and other relevant case data to recommend operational changes to customers.
• Provide first-line support and expertise for common setup and workflow issues during live cases and training sessions.
• Identify, resolve and where necessary escalate issues appropriately to internal partners (e.g., Technical Support, Field Service, Clinical/Medical counterparts).
• Collect and communicate customer feedback and experiences to clinical counterparts and internal business partners. Prioritizing, distilling and reporting relevant customer feedback, in real time.
• Stay up to date on clinical literature, competitive products, and evolving treatment guidelines.
• Assist in clinical trial support when required.
• Assist in field action activities when necessary.

Skills

OR experience

Clinical background

Robotics coordinator

Surgical nursing

Communication skills

Travel readiness

Education

Associates degree

Bachelor's preferred

Job description

Intuitive Surgical, Inc. is seeking a DaVinci Specialist (DVS) to deliver expert clinical and technical support for the da Vinci program.

You will educate physicians, nurses, and hospital staff, align with Clinical Sales teams, and help drive safe product adoption while maintaining QA and safety standards. The role requires travel up to 40% to support multiple hospitals and on-site OR activities, with responsibilities spanning training, operational readiness, and day-to-day program execution