Datacenter Technician

MSR Technology Group; Goodyear (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology company located in Goodyear, Arizona is looking for a dedicated professional to join their Datacenter FieldOps team. You'll be responsible for supporting all production network cabling and performing Moves/Adds/Changes (MACs). Ideal candidates will demonstrate strong problem-solving skills, be self-motivated, and able to work in various conditions including heights and confined spaces. The role requires availability for shift work including weekends and holidays. Join us and contribute to innovative solutions in the tech industry.

Qualifications

• Available to work shifts (8, 10, 12 hours), weekends, and holidays.
• Proficient with required tools.
• Ability to work at heights, off ladders, in confined spaces.

Responsibilities

• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Manage assets and maintain documentation.
• Provide status reporting on service availability and performance.

Skills

Problem-solving skills

Critical thinking

Communication skills

Self-motivated

Tools

Datacenter infrastructure management (DCIM) tools

Job description

Job Description

The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

Job Duties and Responsibilities

Cabling & Termination

• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break‑fix.
• Manage assets, auditing, and daily work log/ticket tracking.
• Provide smart‑hands assistance within specified SLA response times (on‑call duties may apply).
• Maintain a safe and secure operating environment and report violations.
• Maintain detailed documentation and record keeping.
• Follow site security protocols, badging requirements, and data protection procedures.
• Ensure proper logging, securing, and documentation of media storage devices.
• Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
• Coordinate equipment/material receiving, shipping, and RMA processing.
• Provide vendor and security escorts as needed.
• Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.
• Support standard and emergency operating procedures for the data center.
• Provide status reporting on service availability, performance, and capacity utilization.
• Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
• Coordinate equipment installation and delivery schedules per project plans.
• Perform on‑call duties as needed.

Additional Requirements

• Available to work shifts (8, 10, 12 hours), weekends, and holidays.

Physical and Mental Requirements

• Self‑motivated, positive, professional, and proactive in process improvements.
• Promote company culture and mission.
• Proficient with required tools.
• Act as company liaison with customer representatives.
• Strong problem‑solving, critical thinking, and communication skills.
• Ability to work at heights, off ladders, in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Good color vision, ability to read small print, and recognize audible signals.