Datacenter Service Engineer

Support Revolution; San Jose (CA); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Bonus eligibility

Equity awards

Comprehensive benefits package

Job summary

Support Revolution in San Jose is seeking a Data Center Engineer to design, deploy, operate, and maintain high-performance data center infrastructure. You will ensure reliability, scalability, and efficiency of server, networking, power, and cooling systems.

The role requires 5+ years in data center operations and strong knowledge of x86 servers, storage, and enterprise networking. Opportunities include collaboration across teams and involvement in documentation, compliance, and incident

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or related field or equivalent practical experience.
• 5+ years of hands-on data center operations, server hardware, or related infrastructure experience.
• Strong knowledge of server platforms (x86), storage systems, and enterprise networking fundamentals.
• Experience with rack installation, cabling standards, power distribution, and cooling systems.
• Familiarity with hardware diagnostics and vendor support processes, including RMAs.

Responsibilities

• Install, configure, and maintain servers, storage systems, networking equipment, and data center hardware.
• Perform hardware diagnostics, troubleshooting, repairs, and coordinate RMAs with vendors.
• Monitor environmental conditions (power, cooling, humidity, airflow) and respond to incidents.
• Support capacity planning, inventory management, and infrastructure expansion projects.
• Execute cabling, rack-and-stack, and physical installations per best practices and safety standards.
• Collaborate with cross-functional teams to resolve issues and deliver projects on time.
• Maintain documentation of configurations, inventory, procedures, and change records.
• Participate in customer service and respond to critical incidents promptly.
• Assist with compliance, security, and audit requirements of data center operations.
• Identify opportunities to improve processes, reliability, and operational efficiency.

Skills

Server hardware

Storage systems

Enterprise networking

Problem solving

Attention to detail

Communication

Independent work

Safety protocols

Education

Bachelor’s degree in Computer Science, IT, EE, or related field

Tools

DCIM tools

Monitoring platforms

Job description

Location: San Jose, California, United States

Job Summary:

We are seeking a skilled and motivated Data Center Engineer to support the design, deployment, operation, and maintenance of high-performance data center infrastructure. The successful candidate will play a key role in ensuring the reliability, scalability, and efficiency of our data center environments, with a strong focus on server, networking, power, cooling, and related systems.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Install, configure, and maintain servers, storage systems, networking equipment, and related data center hardware.
• Perform hardware diagnostics, troubleshooting, and repairs; coordinate RMAs and vendor support as needed.
• Monitor data center environmental conditions (power, cooling, humidity, airflow) and respond to alerts or incidents.
• Support capacity planning, inventory management, and infrastructure expansion projects.
• Execute cabling, rack-and-stack, and physical installation activities in accordance with best practices and safety standards.
• Collaborate with cross-functional teams to resolve issues and deliver projects on time.
• Maintain accurate documentation of configurations, inventory, procedures, and change records.
• Participate in customer service and provide timely response to critical incidents.
• Assist with compliance, security, and audit requirements related to data center operations.
• Continuously identify opportunities to improve processes, reliability, and operational efficiency.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or related field, or equivalent practical experience.
• 5+ years of hands-on experience in data center operations, server hardware, or related infrastructure roles.
• Strong knowledge of server platforms (x86), storage systems, and enterprise networking fundamentals.
• Experience with rack installation, cabling standards, power distribution, and cooling systems.
• Familiarity with hardware diagnostics, troubleshooting methodologies, and vendor support processes (including RMA workflows).
• Ability to lift equipment (up to 50 lbs), work in raised-floor environments, and follow strict safety protocols.
• Excellent problem-solving skills, attention to detail, and the ability to work independently as well as in a team.
• Strong written and verbal communication skills.

Preferred:

• Experience with high-density GPU/AI server environments or hyperscale data centers.
• Knowledge of DCIM (Data Center Infrastructure Management) tools, monitoring platforms, or infrastructure management software.
• Certifications such as CompTIA Server+, Cisco CCNA, or relevant vendor certifications a plus (e.g., Supermicro, Dell, HPE).
• Experience supporting production environments with strict uptime requirements.

Salary Range

$105,000 - $130,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.