Datacenter Field Engineer

Advantage Technical; City of Rochester (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

Advantage Technical is seeking a Data Center Field Technician in Rochester, NY area for a 24+ month contract. The role focuses on resolving hardware and infrastructure issues in data centers.

Responsibilities include troubleshooting servers, storage, and networking, documenting activities, and performing component-level repairs per procedures; on-site with some travel. Candidates should have a high school diploma, US citizenship, a valid driver's license, and proficiency with Microsoft Office;

Qualifications

• High School Diploma or GED is required.
• US Citizenship is required.
• Valid driver license and car insurance are required.
• Must be able to document daily activities.
• Basic knowledge of Microsoft Office products is required.
• Strong written and verbal communication skills are required.

Responsibilities

• Analyze, troubleshoot, and resolve IT infrastructure issues in data centers (servers, storage, networking).
• Provide installation or break/fix support including component replacement.
• Perform data center tasks with remote guidance when needed.
• Be able to work solo or within a team and resolve escalations.
• Follow detailed instructions and procedures for hand-on repairs.

Skills

Communication skills

Driver license

Teamwork

Documentation

Organized

Education

High School Diploma or GED

US Citizenship

Tools

Microsoft Office

Job description

Data Center Field Technician

24+ month contract
Rate: $25-27/hr
Location: Rochester and surrounding areas

As a Field Engineer, you will be responsible for resolving hardware and infrastructure (servers, storage, and network) issues using system analysis techniques and procedures in support of data centers.

Responsibilities

• Analyze, troubleshoot, and resolve issues within IT infrastructure including Multi OEM Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
• Provide installation and or break/fix support, including component replacement and hardware troubleshooting, while following detailed instructions.
• Able to proficiently perform clearly defined data center support tasks with remote guidance.
• Demonstrate hands-on practical knowledge of systems and procedures.
• Operational management tasks including working to resolve escalations and clearing blocking issues to enable continued delivery of datacenter support activities
• When assigned as a resident, the CE shall perform other tasks as assigned and directed by the local customer. The assigned tasks will be consistent with the specific SOW governing the site.

Requirements

• Must have a valid driver license, car insurance and mailing address. Must provide transportation to and from required work location at own expense.
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with basic Microsoft Office products.
• Must possess written and verbal communication skills.
• Must be organized and able to document daily activities.
• Ability to maintain successful communication and working relationships with management, peers, and customers at all levels.
• Ability to work both solo and within a team structure.

Experience & Education

• High School Diploma or GED equivalent.
• A basic understanding of Storage theory, Server layout and Network concepts is a plus.
• 1-3 years of technical experience is a plus.
• US Citizenship

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The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.