Database Support Engineer

Supabase; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first

ESOP equity

Tech allowance

Health benefits

Annual off-sites

Flexible work

Professional development

Job summary

Supabase is seeking an experienced Database Support Engineer fluent in Japanese to join our Support Team. You will help developers unblock complex issues, optimize workloads, and improve product quality for our global community.

In this role you will troubleshoot Postgres, authentication, RLS, and edge functions, reproduce bugs, craft repro steps, and mentor newer teammates. A strong background in SQL, cloud hosting, and Linux is required.

Qualifications

• 6+ years in technical support, backend engineering, SRE, or similar.
• Deep knowledge of PostgreSQL internals (autovacuum, WAL growth, long-running transactions).
• High-performance SQL and query optimization skills.

Responsibilities

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads and avoid pitfalls for advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate with solid repro steps.
• Ask targeted questions to turn reports into actionable cases.
• Communicate clearly and empathetically with users at all levels during high-impact situations.
• Spot patterns across tickets and suggest improvements to docs and tooling.
• Mentor junior team members to raise overall support quality.

Skills

PostgreSQL expertise

SQL performance

AWS / Cloud

Linux / CLI

Distributed systems

Bilingual Japanese/English

Tools

PostgreSQL

AWS

Linux

Job description

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

We're looking for an experienced, fluent Japanese speaking Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You'll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

What You'll Be Responsible for

In this role, you'll:

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.

• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.

• Reproduce bugs, isolate root causes, propose workarounds, and elevate to engineering with solid repro steps.

• Ask smart, targeted questions that turn incomplete reports into actionable cases.

• Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations.

• Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.

• Mentor junior team members and help raise the overall bar for support quality.

You Might Be a Good Fit If You

• You have 6+ years in technical support, backend engineering, SRE, or similar.

• You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.

• You're strong in high-performance SQL and query optimization.

• You're comfortable troubleshooting complex setups, including multi-tenant schema patterns.

• You can debug edge functions and understand distributed system behavior when failures get tricky.

• You've handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.

• You have hands-on experience with cloud hosting providers like AWS.

• You're comfortable in terminal and Linux environments.

• You thrive in high-volume situations and can form/test assumptions quickly.

Benefits

• Remote-first team

• ESOP equity

• Tech allowance

• Regional healthcare coverage

• Professional development budget

• Flexible, async-friendly culture

Additional Requirements

• Must be a fluent bilingual Japanese/English Speaker

• Must have experience support complex technical products in Japanese with native speakers

• Ideally located in Japan, but location is flexible as long as you can work during Japan business hours.

What We Offer

• Fully Remote

• ESOP

• Tech Allowance

• Health Benefits

• Annual Off-Sites

• Flexible Work

• Professional Development

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members

• 60+ countries

• 20+ languages spoken

• Over $1B raised (including our $500M Series F)

• 540,000+ community members

We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support - not replace - existing tools and communities.