Database Engineer II - AMZ23042.9

Amazon Web Services; Seattle (WA); On-site; USD 125,000 - 169,000; Full time

Job summary

Amazon Web Services, Inc. in Seattle, WA is hiring a Database Engineer II to resolve customer technical issues across phone, email, and live chat, using advanced troubleshooting and root-cause analysis.

The role emphasizes mentoring, contributing to process improvements, and sharing knowledge to enhance the customer experience, with a 40-hour work week and a salary range of $124,700 to $168,800 per year.

Qualifications

• 3 years of experience in technical support.
• 1 year of experience in software development.
• 1 year of experience with object oriented languages.

Responsibilities

• Resolve customer technical issues via phone, email, and web/live chat with advanced troubleshooting.
• Escalate to service teams when necessary and track escalations.
• Stay current with and learn cutting-edge AWS technologies.
• Provide feedback to internal AWS teams to improve services and support processes.

Skills

Technical support

Software development

Object oriented programming

Education

Bachelor's degree in Computer Science or related

Job description

DESCRIPTION

Employer: Amazon Web Services, Inc.
Position: Database Engineer II - AMZ23042.9
Location: Seattle, WA
Multiple Positions Available:

Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue. Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary. Responsible for staying current and continuously learning groundbreaking technologies. Drive support-related processes improvement, focused on our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Help coach/mentor new team members.

(40 hours / week, 8:00am-5:00pm, Salary Range $124700 - $168800)

Amazon.com is an Equal Opportunity - Aff…

BASIC QUALIFICATIONS

A Bachelor's degree or foreign equivalent in computer science or related field and 3 years of experience in job offered or systems engineering, database administration, technical consultant, or related occupation. Experience must include:

• 3 years of experience in technical support .
• 1 year of experience in software development.
• 1 year of experience in with object oriented language.

The pay range for this position in Seattle, WA is $124700 - $168800 (yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided by Washington Equal Pay Act. Base pay information is based on market location.

PREFERRED QUALIFICATIONS

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.