Database Administrator - ServiceNow Senior Consultant

Deloitte France; Virginia (MN); On-site; USD 131,000 - 218,000; Full time

Job summary

Deloitte is seeking a Senior Consultant, Technical Transformation on the ServiceNow and Cloud Platform team to support stability, security, and performance of database environments enabling enterprise ServiceNow capabilities.

You will administer and optimize a self-hosted ServiceNow database on AWS, back up and tune performance, assist upgrades, and implement security controls. This role requires onsite work in Chantilly, VA, and TS/SCI with Polygraph and US work authorization.

Qualifications

• Bachelor’s degree required.
• ServiceNow CSA certification required.
• 3+ years administering databases in a self-hosted ServiceNow environment.
• 3+ years of experience with AWS database operations.
• 3+ years of backup, recovery, patching, and performance tuning.
• US work authorization without sponsorship; TS/SCI with Polygraph preferred.

Responsibilities

• Administer, maintain, and optimize databases for a self-hosted ServiceNow environment on AWS.
• Perform backup, recovery, patching, monitoring, and performance tuning for reliability and availability.
• Support ServiceNow platform upgrades, incident troubleshooting, and root-cause analysis of database issues.
• Manage AWS database resources and implement security, access, and compliance controls.

Skills

Teamwork

Communication

Detail-oriented

Relationship building

Education

Bachelor's degree

Tools

ServiceNow

AWS

Job description

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart‑of‑the‑business solutions.

Work You’ll Do

As a Senior Consultant, Technical Transformation on the ServiceNow and Cloud Platform team, you will be responsible for supporting the stability, security, and performance of database environments that enable enterprise ServiceNow capabilities.

• Administer, maintain, and optimize databases supporting a self-hosted ServiceNow environment hosted on Amazon Web Services (AWS)
• Perform database backup, recovery, patching, monitoring, and performance tuning activities to support system reliability and availability
• Support ServiceNow platform upgrades, incident troubleshooting, root cause analysis, and resolution of database-related issues
• Manage AWS database resources and implement security, access, and compliance controls aligned to organizational requirements
• Automate routine database administration activities, maintain technical documentation, and collaborate with cloud, security, and ServiceNow teams to support ongoing operations
• Provide on-call support for critical production issues as needed

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

• Bachelor’s degree
• ServiceNow Certified System Administrator (CSA) certification required
• 3+ years of experience administering databases in a self-hosted ServiceNow environment
• 3+ years of experience supporting database operations in Amazon Web Services (AWS)
• 3+ years of experience with database backup, recovery, patching, and performance tuning
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active TS/SCI with Polygraph security clearance required
• Ability to work onsite in Chantilly, VA 100% of the time

For individuals assigned and/or hired to work in Virginia, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Virginia and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,000 to $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.