Data Verification Specialist

First Orion; North Little Rock (AR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Open PTO

Company paid holidays

Flex Fridays

Flexible work arrangements

Health and dental options

Retirement plans

Tuition reimbursement

Job summary

First Orion is seeking a Data Verification Analyst to join the Data team. You will call, research, and verify First Orion data, collaborating across teams to uphold data quality in internal and customer-facing systems.

Responsibilities include phone-based verification, email/ticket communication, and on-call support about once per quarter. A High School diploma and MS Office proficiency are required; Spanish is a plus for bonus points.

Qualifications

• High School diploma required.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Detail-oriented with strong communication and problem-solving skills.
• Good time management and ability to work independently or in a group.
• Strong customer service and interpersonal skills, including professional phone manner.
• Spanish language skills a plus.

Responsibilities

• Research and verify data through phone-based contact and web searches using internal tools.
• Ensure data quality across internal and customer-facing systems.
• Communicate verification details with team members and other First Orion teams.
• Handle customer inquiries via email or tickets and assist with issues.
• Support on-call escalations approximately once per quarter, becoming primary on-call every three months.

Skills

Detail-oriented

Communication

Problem-solving

Time management

Independent worker

Team collaboration

Customer service

Spanish (bonus)

Education

High School diploma

Tools

Excel

Word

Outlook

Job description

We are looking for a Data Verification Analyst to join us. This individual will work as part of the Data team to call, research, and verify First Orion data. This requires calling, using research tools, and working in collaboration with other teams to fulfill the verification process. This team member will be able to perform these duties independently in a timely fashion while communicating with their team members for larger or more difficult projects.What you'll be doing:Research and verify data through phone-based contact and web-based searches, as well as First Orion internal toolsWork to ensure data quality across all internal and customer facing systemsCommunicate with team members and other First Orion teams about verification detailsCustomer problem solving through email and/or ticketsSupport customer escalations by being on call approximately once per quarter. You would be primary on-call contact once every three months, and then move to secondary on-call the following weekWhat you'll need:High School diplomaMicrosoft Office proficient: Excel, Word, OutlookDetail-oriented with excellent communication and problem-solving skillsTime Management skillsAbility to work independently or in a group environmentStrong customer service and effective interpersonal skills, including ability to speak on the phone for many hours of the day in a professional and courteous mannerBonus Points:Fluent in Spanish is a plusPrevious research experience in an academic or work-related projectMIS bachelor's or associate degreeThe pay range is $15-18 per hour.Company Benefits:Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!Learn More About First Orion:First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.First Orion has been voted a Great Place to Work with top rankings in every category.Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.First Orion Culture Cornerstones are at the core of everything we do here.Disclosure:First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.