Data Verification Analyst

First Orion; North Little Rock (AR); On-site; USD 21,000 - 25,000; Full time

Job summary

First Orion is seeking a Data Verification Analyst to join the Data team in North Little Rock, AR. You will call, search, and verify data using First Orion tools to ensure accuracy across platforms.

You will communicate verification details with colleagues, assist customers via email and tickets, and help maintain data quality in both internal and customer-facing systems. On-call duties are quarterly as needed.

Qualifications

• High School diploma or equivalent required.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Detail-oriented with strong communication and problem-solving skills.
• Able to manage time effectively and work independently or in a group.
• Strong customer service and interpersonal communication, including phone calls.

Responsibilities

• Research and verify data via phone contact, web searches, and internal tools.
• Ensure data quality across internal and customer-facing systems.
• Communicate verification details with team members and other groups.
• Handle customer inquiries via email and ticketing system.
• Support customer escalations and participate in on-call rotation approximately quarterly.

Skills

Communication skills

Problem-solving

Time management

Detail-oriented

Teamwork

Customer service

Phone communication

Education

High School diploma

MIS bachelor’s or associate degree

Tools

Excel

Word

Outlook

Job description

We are looking for a Data Verification Analyst to join us. This individual will work as part of the Data team to call, research, and verify First Orion data. This requires calling, using research tools, and working in collaboration with other teams to fulfill the verification process. This team member will be able to perform these duties independently in a timely fashion while communicating with their team members for larger or more difficult projects.

What You'll Be Doing

• Research and verify data through phone-based contact and web-based searches, as well as First Orion internal tools
• Work to ensure data quality across all internal and customer facing systems
• Communicate with team members and other First Orion teams about verification details
• Customer problem solving through email and/or tickets
• Support customer escalations by being on call approximately once per quarter. You would be primary on-call contact once every three months, and then move to secondary on-call the following week

What You'll Need

• High School diploma
• Microsoft Office proficient: Excel, Word, Outlook
• Detail-oriented with excellent communication and problem-solving skills
• Time Management skills
• Ability to work independently or in a group environment
• Strong customer service and effective interpersonal skills, including ability to speak on the phone for many hours of the day in a professional and courteous manner

Bonus Points

• Fluent in Spanish is a plus
• Previous research experience in an academic or work-related project
• MIS bachelor's or associate degree

The pay range is $15-18 per hour.

Company Benefits

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

• First Orion has been voted a Great Place to Work with top rankings in every category.
• Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
• First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure

First Orion is an Affir

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.