Data & Technology Business Analyst

Servco Pacific Inc.; United States; On-site; USD 57,000 - 86,000; Full time

Job summary

Servco Pacific Inc. is seeking a Data & Technology Business Analyst to analyze data, dashboards, and technology needs across Hawaii Retail operations, providing forward-deployed engineering support and light app development.

You will collaborate with business stakeholders, document requirements, and help deliver AI-enabled prototypes while ensuring data integrity and security. This role emphasizes roadmap alignment, KPI tracking, and hands-on dashboard work to improve operational performance.

Qualifications

• Bachelor's degree in Computer Science, IT, business administration, or related field preferred.
• Experience with data analysis, dashboarding, business or systems analysis, process documentation, systems implementation, testing, or project coordination through internship, coursework, or project experience preferred.
• Valid driver's license and clean driving record
• Experience in automotive retail or a similar industry a plus.
• Foundational knowledge of data analysis and visualization tools such as SQL, Tableau, or Power BI.
• Exposure to JavaScript, HTML, or similar application development languages.
• Familiarity with Databricks or similar data platforms a plus.
• Ability and willingness to learn and use approved AI tools (e.g., Claude, Copilot, or similar) to support data and application work.
• Strong organizational skills and attention to detail.
• Strong communication skills and ability to work directly with business stakeholders.
• Working understanding of project coordination and software/system testing concepts.

Responsibilities

• Develop, maintain, and enhance assigned dashboards, reporting, and data solutions; validate accuracy and communicate relevant findings.
• Analyze and document requirements for assigned business or system needs. Identify process and system gaps and recommend practical solutions within established standards.
• Coordinate assigned activities within Auto Retail technology projects and system changes from planning through implementation.
• Maintain project documentation and status updates, monitor risks and issues, and recommend or escape next steps as appropriate.
• Develop and execute test cases for assigned applications, integrations, and system changes. Support user acceptance testing, document results, help resolve defects, and elevate implementation issues.
• Map and document application dependencies, interfaces, and data flows for assigned systems. Identify routine integration, data movement, or automation gaps and recommend improvements.

Skills

SQL

Tableau

Power BI

JavaScript

HTML

Data Visualization

Dashboards

Analytical Thinking

Attention to Detail

Stakeholder Communication

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field

Tools

Databricks

Job description

The Data & Technology Business Analyst analyzes assigned data, dashboarding, business, and technology needs across Servco’s Auto Retail operations and develops recommendations and solutions. The role provides forward-deployed engineering (FDE) support, hands-on data and dashboard development, and light application development to update features or build prototypes ahead of formal App Dev team involvement. The role also provides business and systems analysis, technology project coordination, and operational process analysis for Hawaii Retail team operations.

KEY OUTCOMES

Technology Strategy & Roadmap

Develop familiarity with Auto Retail systems, platforms, integrations, data sources, and approved technology priorities. Support assigned roadmap activities by providing analysis and recommendations within established business objectives.

Technology Projects, Platforms & Solution Delivery

Coordinate assigned activities within Auto Retail technology projects and system changes from planning through implementation. Maintain project documentation and status updates, monitor risks and issues, and recommend or escape next steps as appropriate.

Business & Systems Analysis / Requirements

Analyze and document requirements for assigned business or system needs. Identify process and system gaps and recommend practical solutions within established standards.

Data, Dashboards & Reporting

Develop, maintain, and enhance assigned dashboards, reporting, and data solutions; validate accuracy and communicate relevant findings.

KPI / Performance Measurement & Continuous Improvement

Maintain and monitor assigned KPIs, analyze results, and recommend improvements.

FDE, Prototyping & AI-Enabled Solution Development

Develop and iterate assigned data, dashboard, workflow, and light application prototypes using established methods. Support the transition of validated prototypes to TIS/Digital Strategy or App Dev, as appropriate. Use approved AI tools to support analysis, prototyping, and project work, and validate outputs before use.

Systems Integration / Data Flows / Automation

Map and document application dependencies, interfaces, and data flows for assigned systems. Identify routine integration, data movement, or automation gaps and recommend improvements.

Testing, Validation & Implementation Readiness

Develop and execute test cases for assigned applications, integrations, and system changes. Support user acceptance testing, document results, help resolve defects, and elevate implementation issues.

Data Integrity, Security & Compliance

Maintain data accuracy, integrity, and security within assigned work. Apply established security and data-handling requirements and elevate broader issues.

Stakeholder Partnership

Provide technical and analytical support to retail teams and business stakeholders on assigned needs and recommend practical solutions. Observe operations at the source using genchi genbutsu principles to help ensure solutions meet business needs. Communicate progress, recommendations, issues, and blockers.

Administrative / Operational Support

Provide day-to-day administrative support for Hawaii Retail team operations as assigned.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field preferred.
• Experience with data analysis, dashboarding, business or systems analysis, process documentation, systems implementation, testing, or project coordination through internship, coursework, or project experience preferred.
• Valid driver's license and clean driving record
• Experience in automotive retail or a similar industry a plus.
• Foundational knowledge of data analysis and visualization tools such as SQL, Tableau, or Power BI.
• Exposure to JavaScript, HTML, or similar application development languages.
• Familiarity with Databricks or similar data platforms a plus.
• Ability and willingness to learn and use approved AI tools (e.g., Claude, Copilot, or similar) to support data and application work.
• Strong organizational skills and attention to detail.
• Strong communication skills and ability to work directly with business stakeholders.
• Working understanding of project coordination and software/system testing concepts.

Competencies

• Analytical Thinking
• Professional Judgment
• Technical Proficiency
• Collaboration
• Initiative
• Attention to Detail

About Servco

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace Pay Range: $56,600.00 - $86,040.00 per year

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!