Data Systems Director

SEIU- ESF; Northampton (MA); Remote; USD 102,000 - 126,000; Full time

Job summary

The SEIU Education and Support Fund is seeking a Data Systems Director who will optimize Salesforce to support strategic objectives, lead projects to improve operational efficiency, and engage with various stakeholders. The ideal candidate will have extensive Salesforce expertise and project management experience and will play a crucial role in enhancing the organization's program delivery and impact.

Benefits

100% employer-paid medical, dental, and vision plans

Four weeks vacation in first two years, five weeks after

Paid holidays and sick leave

Home office stipend and cell phone stipend

Qualifications

• Minimum of 5-7 years of project management experience, focusing on Salesforce.
• 8-12 years of experience with Salesforce data management, reporting, and dashboards.
• Proven experience leading Salesforce-related projects including customizations and integrations.

Responsibilities

• Lead and oversee end-to-end Salesforce projects, from planning to execution.
• Manage relationships with vendors and oversee Salesforce integrations.
• Analyze performance and impact of Salesforce projects for continuous improvement.

Skills

Salesforce Project Management

Communication

Problem-Solving

Team Leadership

Stakeholder Engagement

Education

Salesforce Certification

Tools

Salesforce

Google Suite

Asana

MS Project

Job description

LOCATION OF POSITION: Remote. Candidates must be authorized to work in the United States. We are unable to offer visa sponsorship.

APPLICATION INSTRUCTIONS:

Research shows that qualified talent from historically marginalized groups often self-select out of
applying to positions if they don't meet all the qualifications listed. Consider this description our
best thinking at the moment. Strong candidates may not meet all the requirements but still have
valuable experience and expertise to offer. If you believe you could be a strong candidate, please
apply!

ORGANIZATION OVERVIEW

An increasing number of Americans – most of whom are women and people of color – are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities. The SEIU Education & Support Fund
tackles these issues by designing and facilitating worker-centered, relationship-based, and accessible education, training and workforce development programs. We serve as a strategic
partner to the Service Employees International Union (SEIU), and collaborate with other unions,
nonprofit organizations, government agencies, and employers to help workers access good jobs
and spark positive social change. Throughout our work, we promote a culture of empowerment
that honors experience, culture, diversity, and inclusion.

POSITION SUMMARY

As part of our ongoing commitment to driving systemic change and improving operational efficiency, we are seeking a dedicated Data Systems Director to lead Salesforce-related initiatives within our organization. This role will be critical in ensuring that Salesforce is fully optimized to support our key programs and strategic objectives.

The Data Systems Director will oversee the implementation, customization, and continuous improvement of the Salesforce platform, focusing on data management, user adoption, process automation, and system integrations. This includes collaborating with program teams, technology staff, and external vendors to ensure Salesforce solutions are effectively aligned with organizational goals and are delivering measurable results.

The ideal candidate will have a strong background in Salesforce project management, with a proven ability to successfully manage complex projects. Experience in a non-profit or mission-driven environment is highly preferred, as well as a demonstrated ability to work cross-functionally and lead projects that drive both operational efficiency and program impact.

KEY ROLES AND RESPONSIBILITIES

• Project Leadership: Lead and oversee end-to-end Salesforce projects, from planning and execution to monitoring and closing, ensuring they align with ESF’s mission and strategic objectives.

• Stakeholder Engagement: Work closely with SEIU-ESF program departments to define project scope, gather requirements, and ensure Salesforce solutions meet the needs of the organization.

• Salesforce Expertise: Provide guidance and best practices in Salesforce administration, recommending customized solutions to enhance system functionality, improve workflows, and increase efficiency.

• Team Leadership and Coordination: Collaborate with cross-functional teams and manage project resources to ensure timely and effective project delivery. Lead and support a team of Salesforce Administrators

• Budget Management: Develop and track detailed project timelines, milestones, and budgets. Ensure projects stay on track and within budget while addressing potential risks or challenges.

• Vendor & Integration Management: Manage relationships with third-party vendors and oversee the integration of Salesforce with other organizational systems to enhance functionality and improve data management.

• Continuous Improvement: Analyze the performance and impact of Salesforce projects and make recommendations for ongoing improvements to the platform, processes, and workflows.

• Risk Management:
  Identify risks early in the project lifecycle and develop mitigation strategies to ensure successful project delivery.

KNOWLEDGE/SKILLS/ABILITIES

• Is committed to a worker-centered, empowerment-based approach to training
• Is able to work some evenings and weekends and travel within the state
• Is flexible, comfortable working independently and is a sophisticated collaborator
• Exceptional judgment, interpersonal, and communications skills and ability to manage up, down, and laterally; demonstrates flexibility, creativity, humility, and patience.
• Has excellent organization and communication skills; demonstrated initiative, flexibility, creativity, humility, and empathy
• Digitally fluent and comfortable using technology tools including Google Suite, Salesforce, SurveyMonkey, and Slack in a professional environment.
• Ability to work independently and be a self starter as well as a collaborator in a dynamic team environment; can balance inclusive processes while driving toward deadlines.
• Is able to flex hours to support staff across multiple time zones as needed (generally with notice).
• Ability to travel occasionally to Rhode Island, Massachusetts, and California.
• Has exceptional judgment, interpersonal skills, and a desire to develop and grow a talented
  team
• Strong understanding of Salesforce platform features and capabilities, including Sales Cloud, Service Cloud, and nonprofit-specific Salesforce tools (e.g., Nonprofit Success Pack).
• Experience managing Salesforce projects with cross-functional teams, including IT, operations, and program staff.
• Excellent communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Strong problem-solving abilities with a focus on practical, actionable solutions.
• Ability to prioritize multiple projects and work under tight deadlines

EXPERIENCE/QUALIFICATIONS

• Minimum of 5-7 years of project management experience, with a focus on Salesforce implementations or platform management.
• 8 - 12 years of experience with Salesforce data management, reporting, and dashboard creation.
• Salesforce Certification in Salesforce Business Analyst or Salesforce Developer certification is required.
• Familiarity with Salesforce development tools (e.g., Apex, Visualforce, Lightning Components) is a plus.
• Proven experience leading Salesforce-related projects, including customizations, integrations, and upgrades.
• Strong understanding of Salesforce platform functionalities, architecture, and ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• In-depth knowledge of project management methodologies (examples are: Agile, Scrum, or Waterfall).
• Experience in managing Salesforce integrations with third-party tools and systems.
• Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders and lead cross-functional teams.
• Strong problem-solving and analytical skills, with a focus on delivering results.
• Proficiency with project management tools (e.g., Asana, JIRA, MS Project).

BENEFITS

We understand the importance of offering our employees strong support and benefits. That's why we provide 100% employer-paid medical, dental, and vision plans for you and your eligible dependents, ensuring that your health and well-being are prioritized. Our defined benefit pension plan is designed to help you secure a comfortable retirement.

In your first two years with us, you'll accrue four
weeks of vacation, and after that, you'll accrue five
weeks to recharge and spend time with loved ones. We also recognize the value of work-life balance, so we offer paid holidays, 13 days of sick leave, six personal days, and two floating holidays.

To support you in your role, we provide an initial and annual home office stipend and a biweekly cell phone stipend, or you can choose to have a company-sponsored cell phone.

COMPENSATION

At the Education and Support Fund (ESF), we understand how crucial it is to create a compensation and benefits system that not only attracts but also retains a diverse and talented team. We are committed to ensuring that our compensation practices reflect our values and the unique experiences of each employee. Our philosophy focuses on the following important principles:

1. **Honoring Our Culture**: We believe that every individual's lived experiences and professional journeys are invaluable. Our compensation framework aims to acknowledge and celebrate this diversity, as it enriches our organization and strengthens our community.

2. **Innovative**: We strive to be forward-thinking in our approach. By embracing an inclusive design process, we are dedicated to crafting a compensation program that is not only fair but also transformative, promoting a culture of growth and opportunity for everyone at ESF.

3. **Worker-Centered**: Your voice matters to us. We are committed to listening to the needs, experiences, and perspectives of our staff as we develop our Compensation Framework. We want to ensure that all factors are thoughtfully considered to create a supportive and equitable environment.

At ESF, we are committed to fairness, consistency, and transparency in our compensation practices. The salary for this role is predetermined based on standardized geographical cost of labor data and the candidate's primary place of residence. The selected candidate will receive one of the following salaries: $102,293, $114,569, and $125,821,depending on their location.

Salaries are assigned by matching the candidate’s current location to our cost-of-labor chart and cannot be negotiated. We understand that compensation is an important factor in your decision-making and encourage candidates to review and ask questions about our benefits information to get a better understanding of our total compensation package.

EQUAL OPPORTUNITY EMPLOYER

SEIU Education and Support Fund follows the spirit and intent of all federal, state and local employment law and is committed to equal opportunity in all aspects of employment. In alignment with our mission, we recognize the importance of our staff reflecting the communities our work aims to benefit as well as the desirability of increasing employment opportunities for people from historically marginalized groups. We encourage and seek applicants from people of color, women, members of the LGBTQ+ communities, bilingual and bicultural individuals, and people with disabilities.