Data Systems and Stakeholder Engagement Specialist

Council Of State Governments; Washington (District of Columbia); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Council of State Governments (CSG) is seeking a Data Systems Specialist to provide first-tier operational support for CompactConnect, an AWS-based data system, ensuring reliability and smooth onboarding of jurisdictions.

The role bridges technical operations and stakeholder needs, supporting outreach, convenings, and collaboration across internal teams and partners. Some remote work is possible.

Qualifications

• Minimum Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 2+ years of experience in technical operations or system administration.
• Experience with AWS services, particularly CloudWatch, Cognito, and console operations.
• Understanding of database concepts and basic NoSQL query capabilities.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Preferred candidates will have experience with Git/GitHub for configuration management; knowledge of security monitoring and incident response; CLI tools and scripting; multi-state regulatory frameworks; healthcare/regulatory compliance systems; familiarity with occupational licensing processes.

Responsibilities

• Monitor application performance, system health, and database status while investigating technical issues using cloud console tools and responding to system alerts.
• Assist clients with system configuration, onboarding processes, and user account management including password resets, authentication issues, and access permissions.
• Support bulk data imports, troubleshoot processing issues, monitor security metrics and incidents, and maintain compliance with established security procedures.
• Maintain technical documentation, create knowledge base content, manage support requests, and collaborate with development teams on system enhancements.
• Collaborate with internal and external stakeholders and other consultants on relevant products.
• Assist in planning and executing policy workshops, online webinars, technical tours, state visits, and delegations for state elected officials and staff.
• Develop and expand a knowledge base on policy topics and best practices.

Skills

Interpersonal skills

Analytical thinking

Independent work

Project management

Nonpartisan environment

Communication

Education

Bachelor's degree in IT/CS or related field

Tools

AWS (CloudWatch, Cognito)

Git/GitHub

Database monitoring tools

Job description

Council of State Governments (CSG) is seeking a Data Systems Specialist to provide first-tier operational support for CompactConnect, an AWS-based data system, ensuring reliability and smooth onboarding of jurisdictions.

The role bridges technical operations and stakeholder needs, supporting outreach, convenings, and collaboration across internal teams and partners. Some remote work is possible.