Data Support Lead

Management Science Associates, Inc.; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

401(k) Savings Plan

Paid Time Off (PTO)

Job summary

Management Science Associates, Inc. seeks a Data Support Lead to oversee master and client data operations, ensuring high‑quality data delivery while leading a team across functions to execute against business priorities.

You will manage backlog, define performance metrics, and drive process improvements to enhance efficiency, scalability, and governance across data systems and workflows.

Qualifications

• Bachelor’s degree in Computer Science or related discipline or equivalent experience.
• Minimum five years’ related experience in a Data Operations environment.
• Data quality management and governance.
• Analytical thinking and root‑cause problem solving.
• Operational execution and continuous improvement.
• Performance management and metrics‑driven leadership.
• Project and backlog management.
• Effective cross‑functional communication and influence.
• Technical proficiency with databases, productivity tools, and basic querying.
• Ability to identify and respond to emerging market trends and changes, ensuring master brand data reflects current industry and client dynamics.
• Ability to drive continuous improvement in data quality and operational efficiency by identifying gaps, implementing controls, and enhancing validation processes.
• Ability to lead backlog data cleanup efforts by prioritizing work, executing against defined project plans, and maintaining clear visibility into progress and risks.
• Ability to actively manage team productivity through the consistent use of performance metrics, ensuring output meets established volume and timeliness expectations.
• Ability to ensure delivery of high‑quality data by maintaining strong accuracy standards and proactively reducing errors identified downstream or post‑delivery.

Responsibilities

• Lead and execute data support projects, ensuring quality, timelines, and stakeholder expectations are met.
• Define, track, and act on performance metrics to improve team output and effectiveness.
• Review and refine processes to improve efficiency, consistency, and scalability.
• Ensure adherence to standard operating procedures and maintain accurate documentation.
• Identify opportunities for automation and process enhancement.
• Coordinate work across teams and elevate issues appropriately.
• Align team activities with strategic goals and ensure progress is tracked and communicated.
• Develop team capabilities through training, mentoring, and performance management.
• Manage workload prioritization, staffing needs, and resources.

Skills

Data operations

Data quality governance

Analytical thinking

Root cause analysis

Operational execution

Performance management

Backlog management

Cross-functional communication

Process improvement

Project management

Team leadership

Education

Bachelor’s degree in Computer Science or related discipline

Tools

Databases

Querying tools

Productivity tools

Job description

Job Description

Overview

The Data Support Lead is responsible for overseeing master and client data operations, ensuring high‑quality data delivery, and leading a team to execute against business priorities. This role drives process efficiency, manages backlog and project work, and partners across functions to improve data quality, scalability, and operational performance.

Responsibilities

• Lead and execute data support projects, ensuring quality, timelines, and stakeholder expectations are met.
• Define, track, and act on performance metrics to improve team output and effectiveness.
• Review and refine processes to improve efficiency, consistency, and scalability.
• Ensure adherence to standard operating procedures and maintain accurate documentation.
• Identify opportunities for automation and process enhancement.
• Coordinate work across teams and elevate issues appropriately.
• Align team activities with strategic goals and ensure progress is tracked and communicated.
• Develop team capabilities through training, mentoring, and performance management.
• Manage workload prioritization, staffing needs, and resources.

Requirements

• Bachelor’s degree in Computer Science or related discipline or equivalent experience.
• Minimum five years’ related experience in a Data Operations environment.
• Data quality management and governance.
• Analytical thinking and root‑cause problem solving.
• Operational execution and continuous improvement.
• Performance management and metrics‑driven leadership.
• Project and backlog management.
• Effective cross‑functional communication and influence.
• Technical proficiency with databases, productivity tools, and basic querying.
• Ability to identify and respond to emerging market trends and changes, ensuring master brand data reflects current industry and client dynamics.
• Ability to drive continuous improvement in data quality and operational efficiency by identifying gaps, implementing controls, and enhancing validation processes.
• Ability to lead backlog data cleanup efforts by prioritizing work, executing against defined project plans, and maintaining clear visibility into progress and risks.
• Ability to actively manage team productivity through the consistent use of performance metrics, ensuring output meets established volume and timeliness expectations.
• Ability to ensure delivery of high‑quality data by maintaining strong accuracy standards and proactively reducing errors identified downstream or post‑delivery.

Benefits

All full‑time employees are eligible to participate in our comprehensive benefits package which includes Health, Dental & Vision Plans, 401(k) Savings Plan, Flexible Benefits Plan, Life & Accidental Death & Dismemberment Insurance, Disability Income Plan, Paid Time Off (PTO) including Vacation, Sick and Holiday, and more.