Data Support Engineer

Pro Mach Inc; Kentucky; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life Insurance

Paid time off

Retirement plan with company match

Job summary

ProMach Inc. is seeking a Data Support Engineer in Kentucky to act as the first line of contact for data platform incidents and access requests.

You will monitor data loads, assist with data integration, and work with Data Engineers and Business Analysts to resolve data-related issues. The role emphasizes user support, documentation, and collaboration across the organization to ensure data availability and quality.

Qualifications

• Bachelor's degree or equivalent in information systems, CS, data analytics, or related field.
• 0–3 years in IT support, analytics, data management, or related technical roles.
• Basic understanding of databases and SQL.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.

Responsibilities

• Serve as the first point of contact for data platform support requests and incidents.
• Monitor daily data loads, integrations, and scheduled processes.
• Investigate and resolve routine data issues and escalate complex problems when needed.
• Respond to user questions regarding dashboards, reports, datasets, and data availability.
• Create and maintain support documentation and knowledge base articles.
• Provision, modify, and remove user access across data and reporting platforms.
• Support data quality validation activities and investigate data discrepancies.
• Assist with data cleansing, transformation, and standardization efforts.
• Participate in testing and deployment activities for new data integrations.
• Help maintain data dictionaries, lineage documentation, and technical specifications.
• Work directly with business users to understand data-related issues and requirements.
• Educate users on available reporting tools and data resources.
• Assist with training materials and user documentation.

Skills

SQL basics

Troubleshooting

Customer service

Communication skills

Prioritization

Education

Bachelor's degree in Information Systems or related field

Tools

Power BI

Tableau

Databricks

Python

ERP systems

Job description

Key Responsibilities

• Serve as the first point of contact for data platform support requests and incidents.
• Monitor daily data loads, integrations, and scheduled processes.
• Investigate and resolve routine data issues and investigate complex problems when necessary.
• Respond to user questions regarding dashboards, reports, datasets, and data availability.
• Create and maintain support documentation and knowledge base articles.
• Provision, modify, and remove user access across data and reporting platforms.
• Support data quality validation activities and investigate data discrepancies.
• Assist with data cleansing, transformation, and standardization efforts.
• Participate in testing and deployment activities for new data integrations.
• Help maintain data dictionaries, lineage documentation, and technical specifications.
• Work directly with business users to understand data-related issues and requirements.
• Educate users on available reporting tools and data resources.
• Assist with training materials and user documentation.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, or related field, or equivalent work experience.
• 0-3 years of experience in IT support, analytics, data management, or related technical roles.
• Basic understanding of databases and SQL.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.

Preferred Qualifications

• Exposure to reporting and analytics platforms such as Power BI or Tableau.
• Basic knowledge of ETL/ELT concepts and data integration processes.
• Experience with ERP systems such as SyteLine, SAP, Dynamics, or similar business applications.
• Familiarity with cloud data platforms such as Databricks.
• Basic programming experience in SQL, Python, or similar technologies.
• Understanding of master data management and data governance concepts.

What’s in it for you?

• In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.
• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!
• Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading.

The Data Support Engineer is responsible for providing Tier 1 support for the enterprise data platform while developing foundational data engineering skills. This role serves as the first point of contact for data-related incidents, user access requests, reporting issues, and platform support needs. The position also assists with data integration monitoring, user provisioning, documentation, and basic data engineering activities. The successful candidate will work closely with Data Engineers, Business Analysts, Data Stewards, and business users across the organization.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You'll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission - to help customers protect their reputations and grow consumer trust - along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.

ProMach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.