Data Steward - Operations

Synovus; Columbus (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Pinnacle seeks a Data Steward to maintain data integrity across the firm's assets, focusing on data quality, standards, access controls, and metadata governance to meet client information needs.

You will collaborate with business partners and IT, profile data, resolve quality issues, and train teams on governed sources. Strong background in data modeling, SQL, and office tools is required.

Qualifications

• Proficient in SQL development and DB administration.
• Strong data modeling and design skills.
• Excellent verbal and written communication abilities.
• Experience with data governance or stewardship.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Provide distinctive service to clients and resolve inquiries.
• Partner with business and IT to ensure data meets standards.
• Train Product Operation team on governed data sources and metadata.
• Develop processes to maintain metadata, ownership, lineage, and definitions.
• Troubleshoot data quality issues and document resolutions.
• Assist team to deliver distinctive service.
• Perform other duties as assigned.

Skills

Data modeling

SQL development

Microsoft Office

Analytical thinking

Communication skills

Data governance

Education

High School Diploma or Equivalent

College degree preferred

Tools

SQL

Microsoft Office

Job description

Job Summary:

A Data Steward should demonstrate commitment to delivering distinctive service. This position will be responsible for maintaining the integrity of data assets within the firm. This will include ensuring data quality, assessing data quality, creating data standards, meeting client information needs, establishing data access security requirements and adhering to data and metadata standards.

Job Duties and Responsibilities:

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Partner with business partners and IT to ensure that data & metadata meets the organization standards and requirements. Train and educate Product Operation team members on governed data sources and metadata. Test/profile of data to ensure proper operation and continued accuracy by evaluating current and future initiatives and capabilities. Develop and implement processes to maintain metadata, including ownership, lineage, definitions and standard, for high quality data assets. Troubleshoot data quality issues - document the resolution. Utilize and build relationships with appropriate system areas to ensure cooperation on data stewardship project objectives and issue resolution. Validate newly captured strategic information to ensure it follows the design flow and format. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.

Minimum Education:

High School Diploma or Equivalent -- College degree is preferred.

Minimum Experience:

Minimum of 10 years' experience in information technology; minimum of five (5) years in a data-driven function and/or Data Stewardship, Data Governance Analyst, or similar data architecture role.

Required Knowledge, Skills & Abilities:

Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Proficient in data modeling and design, including SQL development and database administration. Experience developing integrated solutions and recommendations for critical processes, understanding the impact of changes within and across master data domains and downstream processes and transactions. Excellent verbal and written communication skills. Effective analytical and problem-solving ability with a strong attention to detail. Possess strong interpersonal skills and the ability to effectively define, motivate, and drive change across a wide range of clients and colleagues. Ability to work in a fast-paced, dynamic environment, create and improve processes, and use effective time management skills to meet deadlines. Ability to articulate the value of data integrity and governance clearly and concisely. Ability to work independently as well as collaboratively and prioritize daily tasks. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.