Data Specialist Manager

Watershed; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Watershed in San Francisco seeks a Data Specialist team leader to manage a professional services group responsible for transforming customer data into actionable insights. You'll ensure quality in service delivery, mentor your team, and drive innovative improvements using AI tools.

The ideal candidate will have over 8 years of relevant experience, particularly in managing teams in fast-paced environments, and excellence in data manipulation techniques such as Excel, SQL, and Python.

This role requires in-office presence 4 days a week, joining a dynamic team dedicated to delivering high-quality services.

Qualifications

• 8+ years of professional experience in a relevant field.
• 3+ years managing professional services teams of 6+ people.
• Proven excellence in data manipulation and quality assurance.

Responsibilities

• Manage and mentor a team of 9 Data Specialists.
• Ensure high-quality service delivery to clients.
• Drive team operations and address escalations.

Skills

Team management

Customer service

Data manipulation

AI utilization

Project prioritization

Tools

Excel

SQL

Python

Job description

The role

The Data Specialist team works directly with our customers to help them ingest their raw business data into the Watershed platform in order to produce high quality, accurate measurements, reports, and decarbonization plans. The team reviews raw data sent by our customers, advises customers on solutions for data quality issues, transforms the data to fit Watershed templates, documents the transformations, and uploads the transformed data to the Watershed platform. The team prides itself on delivering high-quality professional services and producing error-free, timely work.

You will:

• Manage and mentor a professional services team consisting of 9 client-facing Data Specialists.
• Ensure the team delivers top quality services to Watershed’s customers, bringing rigor, expertise, and speed to every data transformation and customer interaction.
• Drive day-to-day team operations, helping the team prioritize work, manage escalations, and remove blockers.
• Lead continuous improvement initiatives using data to inform decisions and integrating the latest innovations in AI tooling in order to raise the quality and efficiency of our services.
• Engage in capacity planning and staffing, ensuring we can meet customer demand and developing long-term plans for team growth and development.
• Be an early leader in our Mexico City office. You will exemplify our operating principles, set the standard for high-quality services delivery, and build cultural norms.

You might be a fit if you:

• Have 8+ years of professional experience, including 3+ years of demonstrated success managing professional services teams of 6+ people, typically in a consulting environment or within B2B SaaS.
• Are skilled at hiring, coaching, and developing high-performing teams.
• Are customer-obsessed. You set a high quality bar for professional services and help your team reach it.
• Are a strong operator. You use data to make decisions, dig into the details, and build repeatable systems.
• Thrive in high-growth, fast-pace environments. You bring an ownership mentality, intellectual curiosity, and a bias to action to everything you do.
• Have demonstrated excellence in error-free data manipulation using Excel, SQL, or Python.
• Have experience leveraging AI to drive efficiency and amplify customer impact.
• Are an exceptional written and verbal communicator. You are able to clearly articulate a vision, inspire confidence within your team, and influence cross-functional peers.

Must be willing to work from an office 4 days per week (except for remote roles). Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week.