Data Scientist/Sr Data Scientist, Customer Analytics

American Airlines; Fort Worth, Northern (TX, KY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Job summary

American Airlines in Fort Worth, TX is seeking a Data Scientist/Sr Data Scientist in Customer Analytics to turn data into actionable insights that drive revenue and customer value.

You will collaborate across teams, apply ML/AI techniques, and transform raw data into clear recommendations for business partners to guide strategic decisions.

Qualifications

• Masters degree plus 2+ years of analytics experience in a quantitative field.
• Experience with Machine Learning, Data Science, and AI techniques.
• Proficiency in Python or R, and data extraction/analysis.
• SQL and data visualization experience, e.g. Tableau.
• Cloud/distributed computing experience with Databricks, Spark, AWS or Azure.

Responsibilities

• Manage projects to enhance data, models, and analytic processes for Sales and Revenue.
• Collaborate with vendors and internal partners to deliver insights.
• Use databases and programming languages to process data and perform analysis.
• Validate data, ensure quality, and reinforce data governance.
• Extract insights to influence business strategy and revenue optimization.
• Present findings to stakeholders and translate results into actions.

Skills

Machine Learning

Data Science

AI techniques

Python

R

SQL

Tableau

Excel

PowerPoint

Communication

Education

Masters degree in quantitative discipline

Tools

Databricks

Spark

AWS

Azure

Tableau

Job description

Data Scientist/Sr Data Scientist, Customer Analytics View Profile

Need Accommodation Assistance?

• Careers
• Student & Grads
• Life at American
• Our People

Data Scientist/Sr Data Scientist, Customer Analytics Posting Start Date: 8/20/26

Location:DFW Headquarters Building 8 (DFW-SV08)
Cities:Fort Worth - TX
Requisition ID:87646

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Our team is focused on delivering actionable insights in a fast-paced environment to support account management, JB/Alliance partners, and other parts of the commercial organization to drive results. We believe that data should be exciting, and when brought to life through engaging analysis, recommendations, and reporting, can transform business and improve decision-making.

• Our responsibilities include B2B data, internal and customer-facing reporting, agency performance, corporate profile data management, and other sales reporting. The role will collaborate with Modern Retailing, Agency and Corporate Programs, Sales IT, DEA IT, and other parts of the commercial organization to deliver actionable insights. This position provides opportunities to influence the strategic direction of Indirect and Direct by using data and analytics to identify opportunities to optimize revenue.

What you'll do

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.

• Manage projects to enhance and develop data, models, and analytic processes that support Sales and Revenue

• Works effectively with internal and external partners (vendors and other organizations within American Airlines)

• Utilize various databases and programming languages to process data and perform statistical analysis.

• Identify and implement best practices related to business processes, data governance, and automated solutions.

• Responsible for validation, data cleansing, maintenance, and reinforcing data integrity to business rules and standards.

• Keep abreast of industry solutions and ensure that AA leads the analytical space to increase our competitiveness

• Bridge the gap between raw data and business strategy by extracting insights to solve complexproblemsby applyingstatistics, programming, and machine learning to large datasets

• Collecting, cleaning, and organizing large, complex datasets so they can be analyzed reliably.

• Interpreting technical results into actionable business strategies and presenting findings to stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Masters degree plus 2+ years of equivalent practical experience in a quantitative discipline (e.g., Data Science, Applied Mathematics, Statistics, Operations Research, Business Analytics, Computer Science, Engineering, etc.)
• Experienced with Machine Learning, Data Science, and AI-driven techniques
• Experience with at least one programming language (e.g., Python, R, Java)
• Practical experience with data extraction, cleaning, and analysis

Preferred Qualifications- Education & Prior Job Experience

• Experience in Machine Learning, Data Science, and AI-driven techniques
• Experience with SQL and data visualization (e.g., Tableau)
• Airline, aviation or transportation industry experience
• Experience with Cloud Computing and/or Distributed Computing (e.g. Databricks, Spark, AWS)
• Experience with Microsoft Azure (storage accounts, service principal, Azure Data Factory and active directory)

Skills, Licenses & Certifications

• Advanced proficiency in Microsoft Excel and PowerPoint
• Ability to perform customer data analysis using complex data sets
• Inquisitive out-of-the-box thinker who is continuously on the lookout for opportunities to improve and innovate with data science solutions
• Excellent leadership, communication, creative thinking, analytical and problem-solving skills
• Ability to move projects forward without deadlines and effectively work with time constraints
• Ability to work cross-functionally and communicate and work with diverse business groups

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American

Cities:Fort Worth - TX
Requisition ID:87646

• aa.com
• Privacy Policy
• View All Jobs
• EEO - Affinitive Action Policy

• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.