Data Scientist, Inference - Community Support - Airbnb, Remote USA

Vacations Worldwide; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Airbnb is seeking a Data Scientist for inference in Community Support, a remote role within the United States. You will assess how service changes—policies, automation, and routing—affect outcomes and guide decisions in a fast-moving support environment.

The role emphasizes rigorous experiment design and quasi-experimental methods, with a focus on translating results into practical actions that improve customer interactions across languages and time zones.

Qualifications

• Data scientist with causal inference and experimentation experience.
• Experience in customer operations, marketplaces, or service businesses is ideal.

Responsibilities

• Design and analyze experiments to evaluate changes in policies, automation, or tooling.
• Translate findings into operational decisions for Community Support.

Skills

Causal Inference

Experimentation

Job description

• Data Scientist, Inference - Community Support - Airbnb, Remote USA

Data Scientist, Inference - Community Support - Airbnb, Remote USA

Employer: Airbnb | Location: Remote, United States | Type: Full-time

Airbnb describes itself as a mission-driven company, and Community Support is where that mission meets operational reality — millions of contacts a year across dozens of languages and every time zone.

A Data Scientist doing inference work in that organisation measures whether service changes actually worked: new policies, automation, agent tooling, routing changes. That means experiment design, quasi-experimental methods where randomisation is impossible, and translating findings into operational decisions.

The role is remote within the United States.

Good fit for: data scientists with causal inference and experimentation experience, ideally from customer operations, marketplaces or service businesses.