Data Scientist - Customer Experience GenAI

Travelers Canada; Hartford (CT); On-site; USD 133,000 - 219,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Student loan repayment

Pension plan

Paid time off

Wellness program

Volunteer matching

Job summary

Travelers Data Science team seeks a Data Scientist to advance analytics and Generative AI initiatives in Hartford, CT. You will partner with business teams to identify opportunities, build models, and deliver insights that improve customer experience.

Responsibilities include designing GenAI solutions, communicating results, mentoring junior staff, and contributing to training programs. A Master's in a STEM field is required, with 3 years of relevant experience and strong Python skills.

Qualifications

• Master's degree in STEM with two years of related experience or equivalent.
• Strong foundation in statistics and programming; BI analytics and data science tooling.

Responsibilities

• Assist in design and development of analytical and Generative AI solutions.
• Share knowledge through discussions, presentations, or peer reviews.
• Set expectations with business partners for small projects and build consensus with guidance.
• Design, develop, and evaluate GenAI solutions; experiment with emerging AI technologies toward production-ready capabilities.
• Support the implementation of GenAI tools and enablement with users.

Skills

GenAI

Python

Data Analysis

Predictive Modeling

Statistical Modeling

NLP

Deep Learning

Data Storytelling

BI

Communication

Education

Master's degree in Statistics/Mathematics/Decision Sciences/Actuarial Science

Tools

GenAI tools

RAG pipelines

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Data Science Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $132,800.00 - $219,100.00

Target Openings 1

What Is the Opportunity?

Travelers Data Scientists are taking the organization to the next level of intelligence by using advanced statistical techniques and machine learning algorithms, and Generative AI. As a Data Scientist, you will work with business partners to tell the story using data by identifying challenges and opportunities for data analysis and experiments. You will build models that solve key business challenges and enhance our customer experience. This includes helping to design, build, and evaluate Generative AI solutions and supporting the implementation of approved GenAI tools for AI enablement.

What Will You Do?

• Assist in design and development of analytical and Generative AI solutions.
• Share knowledge with the community through discussions, presentations, or peer reviews.
• Begin to set and manage expectations with business partners for small projects, and with guidance, identify potential conflicts and build consensus.
• Assist in the design, development, and evaluation of Generative AI solutions; experiment with emerging AI technologies and help move successful prototypes toward scalable, production-ready capabilities.
• Support the implementation and enablement of approved GenAI tools through hands‑on partnership with users.
• Communicate analysis, insights, and results to manager, peers and business partners and with guidance, tailor communication to the audience.
• Become a mentor or resource for less experienced analytic talent, onboard new employees and interns, and provide support for intern recruiting and talent assessment efforts.
• Support various training and skill development initiatives.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Master's in STEM related field or equivalent.
• 3 years of related experience.
• Strong working knowledge of modeling/GenAI/ research/analytics or actuarial required.
• Foundational knowledge of GenAI, including prompt design, tool use, RAG pipelines, grounding/attribution, and hallucination mitigation.
• Relevant statistical analysis work experience required.
• Strong Knowledge of statistical techniques with the ability to read/revise/ review statistical software programs.
• Ability to develop models and interpret model results.
• Understanding of advanced statistics underlying data models.
• Ability to apply emerging statistical procedures to work.
• Strong knowledge in: GenAI, Regression, Classification, Machine Vision, Natural Language Processing, Deep Learning and Statistical modeling.
• Skills: Statistical Methods Model Evaluation Presentations Lifelong Learning Adaptability Business Intelligence (BI) Technical Communication Predictive Modeling Generative AI Data Storytelling Python (Programming Language) Data Analysis Decision Making Problem Solving Critical Thinking Working Independently.

What is a Must Have?

• Master's degree in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus two years of experience or any suitable and equivalent combination of education and work experience.
• Heavy concentration in mathematics, including statistics and programming, business intelligence/analytics, as well as data science tools and research using large data sets.
• Additional verification of specific coursework will be required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
• When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support.