Data Recovery Engineer - Windows Platform

DriveSavers Data Recovery; Novato (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a motivated IT/Desktop Support professional with a passion for technology and data recovery. In this role, you will utilize your troubleshooting skills on the Windows PC platform while providing exceptional support to corporate clients. As part of a dynamic team, you will engage with customers over the phone to address their needs, ensuring a high level of service and satisfaction. This position offers a friendly workspace and ample opportunities for ongoing training and professional growth. If you're eager to learn and grow in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Competitive Salary

Monthly Bonuses

401K Retirement Plan

Medical Insurance

Dental and Vision Plan

Ongoing Training

Paid Holidays

Maternity/Paternity Leave

Events and Celebrations

Subsidized Stocked Refrigerator

Friendly Workspace

Green Business

Qualifications

• 1-2 years of experience in IT/Desktop Support, especially corporate support.
• Strong troubleshooting skills on Windows PC platform and hardware components.

Responsibilities

• Provide IT/Desktop support and troubleshoot issues for corporate clients.
• Work with customers over the phone to resolve technical problems.

Skills

IT / Desktop Support

Troubleshooting

Windows PC platform

Encryption software

MS Office products

Computer hardware components

Terminal usage

Interpersonal skills

Organizational skills

Customer service

Attention to detail

Education

Associate Degree

Bachelor Degree

Equivalent work experience

Job description

Seeking a candidate with 1-2 years of IT / Desktop Support and troubleshooting experience on the Windows PC platform who is excited to learn the art of data recovery.

Education
Associate/Bachelor Degree or equivalent work experience

Required Skills and Experience

• 1-2 years experience in an IT / Desktop Support environment with an emphasis on corporate support
• Experience with encryption software is a plus
• Knowledge of MS Office products
• Maintains knowledge of current technology
• Experience and understanding of computer hardware components for troubleshooting and upgrading purposes
• Using Terminal to complete tasks
• Must have passion for staying ahead of current and future technologies
• Excellent interpersonal, organizational, and communication skills
• Great customer service skills are required as you will need to work with customers over the phone on some projects
• Strong attention to detail
• Able to work independently as well as part of a team
• Able to analyze and evaluate customer needs
• Able to prioritize and meet deadlines in a fast-paced environment

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

• Competitive Salary
• Monthly Bonuses
• 401K Retirement Plan
• Medical Insurance
• Dental and Vision Plan
• Ongoing Training
• Paid Holidays
• Maternity/Paternity Leave
• Events and Celebrations
• Subsidized Stocked Refrigerator
• Friendly Workspace
• Green Business