Data Quality Specialist

Volunteers of America Los Angeles; Lancaster (CA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles seeks a Data Quality Specialist to maintain client data within the program’s centralized database on-site. Responsibilities include data entry, documentation review, and generating reports to support shelter management and program funder audits.

You will train staff on the HMIS and related systems, coordinate with case managers, and ensure data accuracy and privacy in compliance with regulations.

Qualifications

• Must be able to pass fingerprint clearance, background check
• High School Diploma or equivalent; 1 year experience operating/maintaining database
• Bachelor's degree preferred; familiarity with HMIS, Adsystech, and Clarity programs
• Bilingual preferred (English and Spanish)
• Mandated Reporter education and on-site requirement

Responsibilities

• Verifies, corrects and enters participant information into centralized database
• Documentation Review – conducts file documentation review weekly; ensures documents are complete, signed and accurate
• Monitors database reports to ensure consistency with hardcopy records
• Runs regular progress reports and creates customized reports to support shelter management
• Coordinates with Case Managers and Intake staff to meet data intake requirements
• Trains staff on database and HMIS usage; answers related questions
• Supports technical and reporting issues for the Program; assists with funder audits and visits
• Exports data and uploads to Funder repository as directed
• Oversees privacy/confidentiality notification processes to meet regulatory guidelines
• Attends conferences and meetings with database contractors and Funder staff
• Occasionally assist with special events and public functions

Skills

Data entry

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

HMIS

Adsystech

Clarity

Job description

Career Opportunities with Volunteers of America Los Angeles

Careers At Volunteers of America Los Angeles

A great place to work.

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .

Current job opportunities are posted here as they become available.

Current job opportunities are posted here as they become available.

PAY RATE: $23.08 - $24.30 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Data Quality Specialist willmaintain data for clients and families that have accessed the program. The following duties may be handled in conjunction with Funder staff, and Program staff where applicable

DUTIES AND RESPONSIBILITIES

• Verifies, corrects and enters participant information into centralized database;
• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Monitors database reports to assure consistency with hardcopy records and other logs
• Runs regular progress reports, and other reports as required by Program Manager; creates customized reports to support shelter management and to provided other needed information on request
• Coordinates with Case Managers and Intake staff to ensure data intake requirements are met
• Trains staff on database and answers questions relating to the system
• Supports any technical and reporting issues for the Program;
• Assists with program funder audits and monitoring visits;
• Attends conferences and regular meetings with database contractors and Funder staff
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Exports data and upload to Funder repository as directed
• Other duties as may be required to support the program with database and information system expertise.

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Monitors accuracy of system reports, verifies database matches hard copy records.
• Creates reports to support Program Manager, shelter management and case managers
• Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely
• Trains program staff on HMIS, subject matter expert for staff
• Supports any technical and reporting issues for Program; Assists with program funder audits and monitoring visits; Attends conferences and regular meetings with database contractors and Funder
• Exports data and upload to Funder repository monthly
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Other duties as required (subject to change based on the needs of the organization).
• Occasionally assist with special events and public functions

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• High School Diploma or equivalent

EXPERIENCE:

• 1-year experience operating/maintaining database

PREFERRED QUALIFICATIONS:

• Bachelor's degree preferred
• Familiarity with HMIS, Adsystech, and/or Clarity programs
• Experience working with veterans, people in recovery and/or homelessness individuals
• Bilingual preferred (English and Spanish)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.