Data Quality Auditor and Customer Care Coach

Alta Resources; Neenah (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Alta Resources is seeking a Data Auditor to deliver top-tier customer service and support for clients, while coaching and guiding the customer care team. The role emphasizes data accuracy, reporting, and process improvement within a high-performance environment.

You will collaborate with leadership and client teams, monitor calls, and assist in training new hires, ensuring consistent quality and adherence to guidelines across channels.

Qualifications

• Demonstrated customer service experience and professionalism.
• Ability to coach and motivate a care team.
• Experience with data accuracy and reporting in CRM systems.

Responsibilities

• Deliver professional customer service and support with strong communication skills.
• Handle escalated consumer contacts per guidelines and client procedures.
• Assist with quality control, data accuracy, reports, and data analysis as needed.
• Maintain accurate records in CRM and client systems; balance orders and reports.
• Support Team Lead to motivate staff and meet performance metrics.

Skills

Customer service excellence

Call coaching

Data entry accuracy

Communication skills

Team collaboration

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Windows OS

Job description

Alta Resources is seeking a Data Auditor to deliver top-tier customer service and support for clients, while coaching and guiding the customer care team. The role emphasizes data accuracy, reporting, and process improvement within a high-performance environment.

You will collaborate with leadership and client teams, monitor calls, and assist in training new hires, ensuring consistent quality and adherence to guidelines across channels.