Data Processing User Support Technician II - Kahakai Elementary

Hawaiʻi State Department of Education; Kailua (HI); On-site; USD 42,866 - 51,345; Full time

Benefits offered by this job

Holidays

Vacation

Sick Leave

Health Insurance

Group Life Insurance

Retirement Plan

Job summary

Hawaiʻi State Department of Education seeks a Data Processing User Support Technician II, SR-15 to train and assist school staff on the department's information systems and applications. The role involves hands-on onboarding, guiding users through system procedures, and supporting both hardware and software across multiple platforms, including VPN connections and Office tools.

Candidates should have a high school diploma and at least two years of experience with training materials, plus

Qualifications

• High school diploma or equivalent with strong English grammar and verbal skills.
• At least two years total experience, including one year creating training materials and providing technical instructions.
• Experience with personal computers, peripheral equipment and a variety of applications.

Responsibilities

• Provides training and assistance to users on system equipment, procedures and applications.
• Troubleshoots hardware and software problems and documents resolutions for future reference.
• Maintains contact with users to monitor training effectiveness and supports development of training materials.
• Performs work-site installation and reinstallation of system hardware and software and coordinates training center activities.

Skills

Training delivery

User support

Technical documentation

VPN basics

Education

High school diploma or equivalent

Bachelor’s degree substitution for general experience

Bachelor’s degree in Information and Computer Science or associate degree in data processing substitution for specialized experience

Certificate of achievement (30 credits) in data processing substitution

Certificate of completion (12 credits) in data processing substitution

Job description

Description

Data Processing User Support Technician II, SR-15

Salary Range

$4,221.00 per month

Examples of Duties

• Provides training and assistance to users on system equipment, procedures and computer application programs. Conducts hands‑on training in proprietary departmental information systems applications (e.g. Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including installation and configuration of various applications, network and VPN connections, proper procedures for bringing up and shutting down equipment, keyboard operation, logging on and off various systems, and related tasks. Prepares training outlines, lesson plans, visual aids, exercises and informational material. Updates training whenever new releases are acquired or existing programs are upgraded.
• Troubleshoots both hardware and software computer problems including operating systems, internet, and applications such as Microsoft Office and electronic mail. Assists users when problems occur, diagnoses causes for interruptions in processing, and takes corrective action as defined in operating instructions or based on prior experience. Determines whether a service call is required or the issue should be referred to higher‑level personnel. Documents problems and resolutions for future reference. Participates in testing of new software releases, identifies problems and recommends solutions.
• Maintains contact with users to monitor training effectiveness and reinforces learning. Responds to questions regarding software capabilities and assists users in simplifying creation and maintenance of departmental information systems applications by suggesting available operations that meet specific departmental needs.
• Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial, budgetary and operational requirements of the department; performs rudimentary programming tasks such as generating ad‑hoc reports.
• Performs work‑site installation and reinstallation of system hardware and software and other PC‑supported applications.
• Schedules and coordinates training center activities (e.g. training classes, video conferences), orders supplies, maintains inventory and coordinates maintenance and repair of training center equipment, maintains the various servers in the training center, and tracks training center expenditures.

Minimum Qualifications

• Basic Education Requirement: Graduation from high school or satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation. Demonstrated knowledge of correct English grammar and usage, ability to read, comprehend and apply written instructions, and a high degree of verbal skill may substitute for the required education. Experience must be continuous, though not necessarily full‑time.
• Experience Requirements: At least two years of total experience, including at least one year of specialized experience preparing outlines, visual aids and informational material for group presentations and providing technical instructions to users. General experience must demonstrate ability to read and understand complex written materials and to write clearly. Specialized experience must demonstrate effective use of personal computers, peripheral equipment and a variety of applications.

Substitutions Allowed

• A bachelor’s degree in education or a professional diploma in education may substitute for all general experience.
• Fifteen semester credits from an accredited college or university may substitute for six months of general experience, up to a maximum of one year.
• A bachelor’s degree in Information and Computer Science or an associate degree in data processing may substitute for specialized experience.
• A certificate of achievement (30 credits) in data processing may substitute for one year of specialized experience.
• A certificate of completion (12 credits) in data processing may substitute for six months of specialized experience.

Quality of Experience

Possession of the required number of years of experience alone does not prove qualification. The applicant’s overall experience must have been of such scope and responsibility to conclusively demonstrate the ability to perform the duties of the position.

Lift and Carry Requirement

Applicants must be able to lift or carry objects weighing up to 40 pounds unassisted.

Equal Opportunity

The Hawaii State Department of Education does not discriminate in its educational policies, programs, and activities on the basis of sex, race, color, religion, national origin, age, and disability in accordance with Title IX of the Education Amendments of 1972, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Age Discrimination Act of 1975, and Americans with Disabilities Act of 1991. The Department does not discriminate in its employment policies, programs, and activities on the basis of sexual orientation, arrest and court record, and National Guard participation, as well as on the basis of sex, race, color, religion, national origin, age, and disability, in accordance with Title VII of the Civil Rights Act of 1964, Age Discrimination in Employment Act of 1967, Americans with Disabilities Act of 1991, Equal Pay Act of 1963, and Chapter 378, Part I, Hawaii Revised Statutes.

Benefits

• Holidays: 13 paid holidays each year; 14 holidays during an election year.
• Vacation: 21 days per year for bargaining unit employees.
• Sick Leave: 21 days per year; unused credits may be used toward retirement benefits.
• Health Insurance: State pays part of the premiums for eligible employees’ enrollment in a state‑sponsored medical, drug, vision and adult dental plan.
• Group Life Insurance: Free life insurance policy for employees and retirees.
• Premium Conversion Plan: State may deduct health care premiums before payroll taxes.
• Flexible Spending Accounts: Eligible employees may set aside money for out‑of‑pocket health care and dependent care expenses on a before‑tax basis.
• Retirement Plan: State contributes to a retirement plan; eligibility depends on age and years of credited service.
• Tax Shelter Annuity (TSA): Eligible employees may participate in a tax‑sheltered annuity program.
• Deferred Compensation: Employees can build a retirement nest egg through voluntary payroll deductions.
• Temporary Disability Insurance: Qualified employees may receive benefits for a non‑work‑related injury or illness.
• Social Security: State contributes to an employee’s social security account.
• Workers’ Compensation: Benefits covering medical expenses and partial wage support for on‑the‑job injuries.
• Union & Collective Bargaining: Employees have the right to join the union for collective bargaining; those who do not join still pay required service fees unless the job is excluded.