Data Processing User Support Technician I, II - Kau High & Pahala Elementary

Hawaii State Department of Education; Pahala (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

The Hawaii State Department of Education is seeking Data Processing User Support Technician II candidates for assigned locations. This role involves training users on department systems, troubleshooting hardware and software, and creating ad hoc reports to meet budgetary and analytical needs.

The position requires a high school diploma with strong English skills, with substitutions allowed for education or CS degrees. Proficiency in Microsoft Office, VPN usage, and internal systems is expected.

Qualifications

• Graduation from high school with strong English grammar and punctuation.
• Experience with training users on software and data systems.
• Ability to install and configure applications and networks.
• Strong interpersonal communication and presentation skills.

Responsibilities

• Train and assist users on system equipment and department applications.
• Troubleshoot hardware/software issues and document resolutions.
• Advise on software capabilities and simplify use of internal systems.
• Create models, worksheets, electronic forms, and ad hoc reports.
• Install and reinstall training center hardware/software.
• Coordinate training center activities and manage supplies and inventory.

Skills

Training users

Troubleshooting

Documentation

Communication

Education

High school diploma

Bachelor's degree in Education or Information and Computer Science

Tools

Microsoft Office

eSIS

VPN

Financial Management System

Job description

This posting is being used to fill various Data Processing User Support Technician positions at the specified location. The authorized level of the position is Data Processing User Support Technician II. Applications are being accepted down to the Data Processing User Support Technician I in the event of recruiting difficulties.

Salary Range

• Data Processing User Support Technician I, SR-13: $3,900.00 per month
• Data Processing User Support Technician II, SR-15: $4,221.00 per month

Responsibilities

1. Provides training and assistance to users on system equipment, procedures and computer application programs. Conducts hands-on training in proprietary departmental information systems applications (e.g. Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including the installation and configuring of various applications, configuring network and VPN connections, proper procedures for bringing up and shutting down the equipment, keyboard operation, logging on and off the various systems, etc. Prepares training outlines/lesson plans, visual aids, exercises and informational material. Provides training updates whenever new releases are acquired or existing programs are upgraded.
2. Troubleshoots both hardware and software computer problems including operating systems, internet, and problems with various applications, such as Microsoft Office, electronic mail, etc. Assists users when problems occur. Diagnose causes for interruptions in processing and takes corrective action, as necessary, as defined in operating instructions or based on previous experience. May consult manuals, vendors or higher-level data processing personnel for assistance. Determines if a service call should be placed or if the problem should be referred to higher-level data processing personnel. Documents problems and resolutions for future reference. Participates in the testing of new software releases, identifies problems and recommends solutions.
3. Maintains contact with users to monitor effectiveness of the training and reinforce the training. Responds to questions from departmental users regarding the capabilities of various software applications and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications by making suggestions as to the operations available within the different software applications to meet specific departmental needs.
4. Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements of the department; performs rudimentary programming tasks, e.g. to generate ad hoc reports.
5. Performs work-site installation and reinstallation of system hardware and software and other PC-supported applications.
6. Schedules and coordinates training center activities (e.g. training classes, video conferences); orders supplies; maintains inventory and coordinates the maintenance and repair of training center equipment; maintains the various servers in the training center; and keeps track of training center expenditures.

Basic Education Requirement

Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation. Experience which demonstrated knowledge of correct English grammar and usage; the ability to read, comprehend and apply written instructions; and a high degree of verbal skill may be substituted for the required education. This experience may have been met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis.

Experience Requirements

• Data Processing User Supp Tech I:
  1. General Experience: 1 year
  2. Specialized Experience: 2 years
  3. Total Experience: 3 years
• Data Processing User Supp Tech II:
  1. General Experience: 2 years*
  2. Specialized Experience: 2 years
  3. Total Experience: 4 years

*For the II level, at least one year must have included experience in preparing outlines, visual aids and informational material for group presentations and demonstrated the ability to interact directly with people and speak to and provide technical instructions or information to groups of people.

Substitutions Allowed

1. A Bachelor's degree in education or a professional diploma in education from an accredited college or university which provided knowledge of and the ability to prepare outlines, visual aids and informational material for group presentation may be substituted for all of the General Experience.
2. Successful completion of fifteen semester credits from an accredited college or university may be substituted for six months of General Experience, up to a maximum of one year of experience, but not for the experience which involved preparing training outlines/lesson plans, etc.
3. A Bachelor's degree in Information and Computer Science from an accredited college or university may be substituted for all of the Specialized Experience.
4. An Associate in Science Degree in data processing from an accredited college may be substituted for all of the Specialized Experience.
5. A Certificate of Achievement (30 credits) in data processing from an accredited college may be substituted for one year of the Specialized Experience.
6. A Certificate of Completion (12 credits) in Data Processing from an accredited college may be substituted for six months of the Specialized Experience but not for the experience which involved providing assistance and advice to users in resolving hardware and software problems.

Quality of Experience

Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that the applicant has the ability to perform the duties of the position for which applicant is being considered.

Lift and Carry Requirement

Applicants must possess the ability to lift/carry objects weighing up to 40 pounds unassisted.

Salary

The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable.

Requirements

Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Unless specifically indicated, the required education and experience may not be gained concurrently. Calculation of experience is based on full-time, 40-hour workweeks. Part-time experience is pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years.

Temporary Assignment

1. A copy of the applicant's TA History Report or equivalent system-generated report;
2. A signed letter from the applicant's supervisor that includes the applicant's name, his/her TA job title, the TA start and end dates (from mm/yy to mm/yy), his/her specific TA duties performed, and either the TA hours worked per week or total TA hours worked; or,
3. Copies of the applicant's signed SF-10 Forms.

Documents

Attach all relevant supporting documents to your application. Documents that were attached to applications submitted before November 16, 2023 do not automatically attach or transfer to applications submitted on and after December 16, 2023. All submitted documents become the property of the Hawaii State Department of Education.

Information about Temporary Positions

Temporary positions may be extended year to year, dependent upon funding and departmental needs. Making yourself available for temporary positions increases your employment possibilities and may lead to permanent opportunities. A person hired for a temporary position may also become a temporary employee upon satisfactory completion of the initial probation period of at least six months. Once a temporary employee, you would be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits as afforded to an employee in a permanent position, with the exception of return rights and placement rights associated with a reduction-in-force.