Data Operations & Production Support Analyst

Dale WorkForce Solutions; Parsippany-Troy Hills (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Dale Workforce Solutions in Parsippany, NJ is seeking a data operations professional to manage campaign operations, quality control, and incident resolution within production environments. You will coordinate cross-team efforts, review processing requirements, and ensure timely, accurate campaign delivery while maintaining robust documentation and SOPs for ongoing operations.

The role requires strong SQL skills, attention to detail, and the ability to triage production incidents with onshore

Qualifications

• Experience in data operations, production support, or similar data-intensive environment.
• Strong SQL skills to query large datasets and validate data.
• Experience supporting scheduled production workflows or data pipelines.
• Strong troubleshooting skills and ability to perform first-level analysis.
• Experience with data validation, reconciliation, and QC processes.
• Strong written and verbal communication to explain technical issues.
• Ability to manage multiple concurrent campaign deliverables and priorities.
• Strong attention to detail and ownership mindset.

Responsibilities

• Monitor campaign execution, QC, and delivery activities.
• Support campaign setup changes, mapping/cost refreshes, reruns, reprocessing, and corrections.
• Review processing requirements before campaigns are released for execution.
• Monitor end dates, processing requirements, and run eligibility to prevent errors.
• Coordinate validated outputs and operational handoffs to downstream teams.
• Act as onshore point of contact for production issues, failed jobs, or data discrepancies.
• Collect logs, queries, screenshots, and evidence for technical investigation.
• Coordinate retesting and validation after production fixes.
• Track issues through closure and communicate status and impact to stakeholders.
• Maintain operational governance through trackers, tickets, and documentation.

Skills

SQL skills

Data operations

Production support

Troubleshooting

Data validation

Communication

Multitasking

Attention to detail

Job description

Key Responsibilities

• Campaign Operations & Delivery
  • Monitor campaign execution and ensure required processing, QC, and delivery activities are completed appropriately.
  • Support campaign setup changes, mapping/cost refreshes, reruns, reprocessing, and production corrections.
  • Review processing requirements and dependencies before campaigns are released for execution.
  • Monitor campaign end dates, processing requirements, and run eligibility to prevent unnecessary or incorrect executions.
  • Coordinate validated outputs and operational handoffs to downstream teams.
• Quality Control & Data Validation
  • Perform or coordinate first-line QC for campaign outputs and investigate data anomalies before downstream delivery.
  • Review campaign processing results, trend checks, record/count validations, and other operational controls.
  • Support QC of portal files and monthly extracts and coordinate resolution of discrepancies with the appropriate teams.
  • Maintain evidence of completed QC and support downstream reviewers with data and investigation findings.
  • Help continuously strengthen operational controls to detect data or processing issues earlier.
• Production Support & Issue Management
  • Act as an onshore point of contact for production issues, failed jobs, unexpected campaign results, data discrepancies, and operational questions.
  • Perform initial triage and determine whether issues require operational correction or escalation to Data Management, Product Support, Development, Data Ingestion, or other platform teams.
  • Collect logs, queries, screenshots, processing details, and other evidence required for technical investigation.
  • Coordinate retesting and validation following production fixes.
  • Track operational issues through closure and communicate status, impact, dependencies, and resolution clearly to stakeholders.
  • Support incident management and recurring-problem/root-cause analysis.
• Stakeholder & Cross-Team Coordination
  • Work closely with Client Engagement/Account Coordinators, Data Management Operations, CHIP Support, Product Support, Development, Config, Data Ingestion, and partner teams.
  • Translate business-facing operational issues into clearly defined technical/support requests.
  • Coordinate missing inputs, campaign exceptions, mapping decisions, QC findings, reruns, and redeliveries.
  • Provide timely operational status and clearly communicate risks, blockers, downstream impacts, and required decisions.
  • Participate in operational stand-ups, campaign reviews, issue discussions, and planning activities.
• Operational Governance & Documentation
  • Maintain operational trackers, support tickets, processing status, dependencies, and issue documentation.
  • Ensure standard operating procedures and support documentation remain aligned with current production processes.
  • Identify recurring manual tasks, production failure patterns, and opportunities for automation or standardization.
  • Support implementation of new operational controls and transition new capabilities into steady-state production support.
  • Follow defined approval and change-control processes for high-impact reruns, refreshes, or production changes.

Required Qualifications

• Experience in data operations, production support, application/platform support, campaign operations, analytics operations, or a similar data-intensive environment.
• Strong SQL skills with the ability to query and validate large datasets and investigate data discrepancies.
• Experience supporting scheduled production workflows, batch processing, or data pipelines.
• Strong troubleshooting skills and ability to perform first-level analysis before escalating issues.
• Experience with data validation, reconciliation, and operational quality-control processes.
• Strong written and verbal communication skills with the ability to explain technical issues to both technical and business stakeholders.
• Ability to manage multiple concurrent campaign deliverables, incidents, and operational priorities.
• Strong attention to detail and ownership mindset.

Preferred Technical Experience

• Experience in some of the following would be beneficial:
• Snowflake
• SQL
• Production data pipelines / ETL
• Workflow scheduling and orchestration
• Power BI or similar reporting/QC tools
• SFTP/file-based integrations
• Jira / Confluence or comparable work-management/documentation tools
• Campaign or digital measurement data