Data Operations Engineer III (iSeries Production Support) - Remote

Velera; United States; Remote; USD 84,000 - 109,000; Full time

Job summary

Velera, a new brand formed through the merger of PSCU and Co-op Solutions, seeks a Data Operations Engineer III for remote work. This mid-senior level role involves providing crucial support for iSeries production while leading a team, troubleshooting file transfer issues, and ensuring high application availability. Ideal candidates possess a strong technical background with relevant experience in financial services, aiming to foster a collaborative, inclusive environment.

Benefits

Competitive wages

Medical with telemedicine

401k with employer match

Paid Time Off (PTO)

Tuition Reimbursement

Qualifications

• 5-7 years of experience supporting applications.
• Prior experience providing iSeries production support is required.
• Experience with Azure Fundamentals preferred.

Responsibilities

• Lead day-to-day system support activities for Data Operations team.
• Investigate and resolve complex file transfer issues.
• Create documentation for standard operating procedures.

Skills

File transfer troubleshooting

Technical support

Process improvement

Monitoring and alerting

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Data Operations Engineer III (iSeries Production Support) - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

Shift: Monday - Friday 3:00 pm - 11:00 pm CST

The Opportunity

The Data Operations Engineer III (iSeries Production Support) will perform mid-level system support activities for all applications in the Data Operations environment. Individuals will work with and provide mentoring for a highly technical, skilled team of Data Operations engineers to ensure application availability and a high level of performance. The Data Operations Engineer III requires substantial technical expertise in current technologies and continued mastering of new application technologies. Incumbent monitors systems under their control, proactively addressing issues before they become major outages and ensuring all systems operate accurately and efficiently. Incumbent will be required to contribute to support activities and execute lifecycle operations for sustainable and stable applications.

Day in the Life

• Lead the day-to-day direct L2 system support activities of the 365x24x7 Data Operations team in production and non-production spread across multiple countries
• Primary responsibility to provide production support to the AS400 iSeries platform
• Investigate and solve complex file transfer issues
• Translate technology details to clients by taking the consultative lead.
• Utilize operating procedures and use process improvement methodologies to identify areas for optimization, automation, and continuous improvement.
• Identify the root cause and permanent fixes for production incidents.
• Strong emphasis on continuous monitoring, setting alerts, and reacting quickly during production incidents to recover the application and minimize impact.
• Assess impact and provide direction for all Changes implemented to Production.
• Mentor the team for technical guidance to the team and serve as a point of escalation.
• Responsible for meeting the availability target for all critical applications and SLA for all incidents.
• Utilize enterprise tools and processes effectively to ensure high availability and stability.
• Provide directions to detect and resolve underlying issues within applications, ensuring effective problem-solving and remediation.
• Create documentation for standard operating procedures (SOPs), incident reports, and a repository for known issues from production incidents.
• Analyze high-critical items promptly to ensure timely completion.
• Perform/Assist quarterly capacity management for all critical applications.
• Effectively collaborate with other teams within IT Operations and with other departments, contractors, partners, and third-party vendors.
• Work closely with business partners and vendors to understand their product road maps and how they fit the IT Operations plan.
• Lead and ensure timely completion of all routine maintenance activities.
• Proactively pursues development opportunities and show expected progress on learning plan.
• Creates an environment that promotes end-user self-sufficiency.
• Produces innovative solutions for a variety of complex problems.
• Since input data generally comes from diverse sources, is responsible for recognizing probable conflicts and integrating diverse data elements and sources.
• Perform other duties as assigned.
  
  

Qualifications

• A Bachelor’s degree in Computer Science, Information Technology, Information Security, or a related field, or an equivalent combination of education and experience, is required.
• Prior experience providing iSeries production support is required
• 5-7 years of experience supporting users through technical support of the applications,
• Prior experience troubleshooting file transfers
• Microsoft Certified: Azure Fundamentals is preferred but not required.
• Three (3) years of experience in financial services preferred, but not required.
• Experience establishing SLAs and availability goals to meet business requirements and budget constraints preferred.
• Experience working with regulatory, privacy, security, and associated laws, rules, and regulations, including all applicable standards preferred.
  
  

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$84,900.00

to

$108,200.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
  
  

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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