Data Network Technician - Forsyth

Make Choteau Home; Forsyth (MT); On-site; USD 65,000 - 90,000; Full time

Job summary

RANGE is seeking a Data Network Technician to administer and troubleshoot networks and systems, ensuring service quality for the company and customers. The role involves monitoring equipment, coordinating tasks, and supporting other departments with technology needs. Travel to project sites is expected as necessary.

The candidate should have 3+ years in data networks, an IT/Networking degree, and a valid driver's license. Strong communication and teamwork are essential for success in this role.

Qualifications

• Successful completion of a 2-year associate degree with an IT/Networking/Telecommunications focus.
• Minimum of 3 years of work experience in complex Data Network functions.
• Valid state-issued and insurable driver’s license.

Responsibilities

• Administer, maintain, install, test, troubleshoot, and monitor networks and systems.
• Monitor and provision customer access equipment using NMS and related tools.
• Coordinate tasks, technicians, and materials for required jobs.
• Troubleshoot network issues and dispatch as needed.
• Support staff and customers with troubleshooting, hardware setup, and software issues.

Skills

Data Network concepts

Analytical skills

Project management

Problem solving

Attention to detail

Advanced computer/technical skills

Oral comprehension

Written comprehension

Time management

Customer service

Decision making

Teamwork

Integrity

Independent of action

English language

Education

2-year associate degree in IT/Networking/Telecommunications

Bachelor’s degree in IT/Networking/Telecommunications or related field

Tools

Network Management System (NMS)

Alarm monitoring software

SSH

Job description

JOB SUMMARY:

Under the supervision of the Network Supervisor, the Data Network Technician (DNT) administers, maintains, installs, tests, troubleshoots, and monitors all networks and systems used to provide service to the company and its customers.To ensure quality of service of Range and customer data.This role actively supports other company departments and their customers with technology needs. Work-related travel is expected in this position as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES AND EXPECTATIONS:

Equipment Monitoring and Administration:

1. Coordinate use of andmonitordata networkequipment, wireless equipment, transport equipment,andswitching equipment.
2. Uses multiple NMS’S (network management software) tomonitorand provision customer access equipment.
3. Coordinate tasks, technicians, and material to complete required jobs.
4. Use multiple networksand alarm monitoring software toidentifynetwork troubles. Troubleshooting or dispatchingasneededto resolve all network issues.
5. Support staff,technicians, and customers with troubleshooting network issues, hardware set up and configuring, and software issues. Components mayinclude butare not limitedtocustomer management software, broadband and voice delivery equipment,wirelessand residentialWi-Fi
6. Identifyupgrades and replacements, growth, and network needs for budgetaryplanning.
7. Provision,upgrade,andmaintainlayer 2 switches and somerouting.
8. Provision,upgrade,andmaintainwirelessnetworks.
9. Monitor anddispatchalarms.
10. Testing customer broadband speeds and supporting service orders and trouble tickets.

Planning and Installation of Projects1.

1. Helping other departments with service orders,troubles,and network design.

Maintenance:

1. Quality assurance, preventive care, building maintenance, data backup and restoral, testing, repair, alarm handling, batterytesting.
2. Traffic and Bandwidth analysis:Identify and troubleshoot customers’ equipmentand company equipment.
3. Communicate in simple and comprehendible English the technical limitations,issues,or conditions that the situation demands, so that stakeholders and contacts understand and can process.
4. Participate professionally as part ofvarious teams toaccomplishprojectsand resolve challenges.
5. Perform testingfunctions to evaluateoutcomes, options, and build knowledge/experience toanticipatefuture challenges andproblems.
6. Maintainequipmentusing SSH(Secure ShellProtocol)
7. Ability toreadDLR’s (Design Layout Records)ofcircuitsas necessary.
8. Maintain working knowledge and situational awareness to useappropriatespecializedequipmentwhen necessary.
9. Professionally communicate with business and residential customers.Mustmaintainprofessionalism when engaging with customers, skillfullyde-escalate,and listen effective to customers.
10. Meeting andmaintainingcompliance with local,state,and federal regulations across all areas of this role’sfunctionsarean expectation and key objective.
11. Uphold anddemonstrateyour commitment to Range’s values in everything you do. Be Innovative-Create the environment where we continually improve and adapt, Be Kind—Our actions make a difference, Be Trustworthy—Do the right thing, take responsibility for our actions, and honor our commitments, and Be United—People are our purpose; unified teams build the strongest networks.
12. Performs various other Data Network related functions and duties as assigned.

MINIMUM QUALIFICATIONS (EXPERIENCE/EDUCATION):

(A combination of demonstrable years’ experience and applicable alternative training(s) may be considered in lieu of the following qualifications).

1. Successful completion of a2year /associate degreeprogramwith an Information Technology, Networking, or Telecommunications focusedmajor, oradegree from asimilarlyrelated field of study.
2. A minimum of3yearsof workexperienceperformingcomplexDataNetworkrelated functions.
3. A valid, state-issued, and insurable drivers’ license.

Preferred qualifications include:

Certifications:

• Calix (GPON, AXOS, E7-2, C7)
• MetaswitchMCT (Class 4 or Class 5)
• Nokia ONC (Optical Network Certification)
• CompTIA Network +
• Cisco Certified Network Associate (CCNA)

Degree:

• 4 years / bachelor’s degree with an Information Technology, Networking, or Telecommunications focused major, or a degree from a similarly related field of study.

COMPETENCIES OR KNOWLEDGE,SKILLS,AND ABILITIES (KSA’S):

1. Information TechnologyRelated Knowledge:Firm working knowledge oftelecommunications and/orData Networkrelatedconcepts, practices and procedures and ability to use in varied situations.
2. Analytical Skills: An advanced capability and skill withobservingand assessing a situation anddetermininghow to respond in a prompt and professional manner. Applies highly proficient and specialized skills that allowtheemployee to function in situations that are varied, complex, and/or non-routine.Must be able to see patterns and trends and drawconclusionsfrom observations across various situations.
3. Project Management Skills: At anintermediatelevel, be proficientinorganizing the planning process. Develop and direct detailed project schedules including tasks,accountability,and deadlines. Anticipate problems that may impede work.Communicateswithchanges and progress.
4. Problem Solving: Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills and general standards and past practices.
5. Attention to Detail: Successful performancerequires detailand thoroughnessin completing work tasks.
6. Advanced Computer / Technical Skills: At an advanced level, be proficient with word processing and data entry tools and develop spreadsheets and presentations efficiently.Creates moderate -to- complexdocuments, perform intermediate-to-advanced spreadsheetanalyses,and generate graphics.Programs at an advanced level.Conducts advanced level of systems analysis and troubleshoots issues.
7. Administrative / General Office Equipment Operation: Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone).Identifyoperational problems with common equipment anddetermineresolution.Repair and upgrade office and/ortechnicalequipment.
8. Oral ComprehensionandExpression: The ability to listen/understand information/ideas presented through spoken words and sentences, paired with the ability to communicate information/ideas in speaking so others will understand.
9. Written ComprehensionandExpression: The ability to read/understand information/ideas presented through written / typed words/sentences, paired with the ability to communicate information/ideas in writing so others will understand.
10. Time Management: Requires the ability to use one's work time effectively and productively,
11. Customer and Personal Service: Working knowledge of principles and processes for providing customer and personal services.This includescustomer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
12. Decision Making:Decisions have major implicationsonthe management and operations of an area within a department.This positionmay contribute to importantstrategy,operationaland business decisions that affect the department.
13. Teamwork and Cooperation: Successful performance in this role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Develop andmaintainrelationships to enhanceworkflowand work quality. Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Handle sensitive issues andfacilitatecollaboration at the highest level.
14. Integrity: Successful performance in this role requires being honest and ethical.
15. Independent of Action:Results are defined;incumbentsets own goals anddetermineshow toaccomplishresults with few or no guidelines, although past practices may exist; supervisor provides broad guidance and overall direction.
16. English Language: This role requires proficient working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

PHYSICAL DEMANDSANDWORKING CONDITIONS:

1. This roleperformsassigned work duties within a general office environment. Employeesmaybeoccasionallyexposed to changingweather conditions or contaminants. Other functions anddemands,include the following:
2. Sitting / standing at an office desk for up to9hours/day or longer depending on the demands of the job.
3. This role may perform workfunctionin an outdoor environment and may not be protected from weather conditions during performance of those functions.
4. Exposure to Hazards: This role can be exposed to a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current(s), performing work on scaffolding, ladders,and in elevated places, or exposure to chemicals in theworkplace.
5. Frequent use of technology, computers, devices, keyboards, etc.(Repetitive hand motion and typing functions)
6. Hearing, listening, talking, standing, walking, bending, stooping, reaching, kneeling, squatting, balancing, pushing/pulling,crouching,and climbing stairs are all expectations of this role, although some of these functions may be more seldom performed than others.
7. Must follow all company safety policies / procedures and always useappropriate personalprotective equipment (PPE).
8. Must be able to lift75pounds at times.
9. Must be able to access and navigate each department at the organization’s facilities.

EEO STATEMENT

RANGE is an Equal Opportunity Employer. RANGE does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.