Data Migration Field Support Technician ***LOCAL CANDIDATES ONLY***

DataStaff, Inc.; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation

Sick leave

Holiday leave

401k program after 6 months

Job summary

A leading staffing agency is seeking a Data Migration Field Support Technician in Boise, ID. The role involves IT support, including hardware installations and software configurations, along with migrating data to M365. Candidates should have at least 3 years of IT support experience and good customer service skills. This position offers a competitive benefits package, including medical coverage, paid vacation, and a 401k program after 6 months.

Qualifications

• 3 years of IT support experience.
• Experience onboarding new users to Microsoft 365.
• Experience migrating end user emails and documents to Outlook and OneDrive.

Responsibilities

• Perform installation and configuration of desktop/laptop hardware.
• Migrate customer data from decommissioned devices.
• Provide end-user customer support.

Skills

Customer service skills

Microsoft 365 onboarding

Email migration

Active Directory troubleshooting

Education

Bachelor’s Degree (preferred)

Tools

Microsoft Windows 10

Microsoft Office 2016

Network troubleshooting tools

Job description

Overview

DataStaff, Inc. is currently seeking a Data Migration Field Support Technician for a long-term contract opportunity with one of our direct clients in Boise, ID.

This position is onsite LOCAL CANDIDATES ONLY

Job Description

The Data Migration Field Support Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.

Responsibilities

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with office moves, adds, and changes as required.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Escalates issues to other members of the technical services team as appropriate.
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Attends meetings as required.

Knowledge, Skills, and Abilities

• Three years of IT support experience.
• Bachelor’s Degree preferred
• Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions;
• Experience migrating end user emails and documents to Outlook and OneDrive;
• Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
• Experience troubleshooting with Microsoft Windows 10;
• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
• Knowledge of court processes and court information systems preferred;
• Skill in providing excellent customer service;
• Ability to travel throughout the state as needed;
• Ability to communicate effectively verbally and in writing;
• Ability to understand impacts of software, system, or application changes on customers;
• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
• Ability to work independently.

Required Skills

• 3 Years - Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
• 2 Years - Onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions
• 2 Years - Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/ordesktop Google Workspace.
• Excellent communication and interpersonal skills are critical in this role.

Desired Skill

• 2 Years - Troubleshooting and maintaining Active Directory users, computers, groups and policies.
• 2 Years - Troubleshooting Microsoft Windows 10 and 11.
• 2 Years - Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts
• 1 Year - Basic network (wired and wireless) configuration and troubleshooting including ping and trace route

This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.