Data & Insights Analyst II - Dashboards, CRM & WorkFlex

Airlines Reporting Corporation (ARC); Tampa (FL); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Airlines Reporting Corporation (ARC) is seeking a Data & Insights Analyst II to independently own standard analyses, dashboards, recurring reporting, and sales operations support. You will translate business questions into analytical approaches, synthesize findings, and improve recurring metrics while maintaining CRM data integrity and collaborating with multiple ARC teams.

You will help ARC pay, revenue integrity, customer engagement, and executive teams by delivering dependable analysis and

Qualifications

• Bachelor's degree in business, analytics, economics, statistics, information systems, data science, finance, or related field
• 2-4 years' experience
• Working to strong proficiency in SQL, Snowflake, Tableau, and Excel
• CRM admin skills required; Salesforce Certified Administrator preferred
• Knowledge of airline or travel agency industries preferred

Responsibilities

• Own standard analysis end to end, including requirements gathering, data extraction, validation, dashboard/report development, synthesis of findings, and stakeholder follow-up
• Work with cross-functional teams to implement CRM solutions to meet the needs of the CE Team and enterprise
• Build and improve recurring dashboards, key performance indicator reporting, and standardized analyses that help stakeholders monitor performance and identify trends or issues. Routinely present results.
• Coordinate with Marketing and Product teams on CRM contact information, sales tracking, order processing, contracting and customer support. Resolve customer billing issues with Financial Services.

Skills

CRM administration

Data analysis

Stakeholder communication

Dashboarding

Education

Bachelor's degree in business/analytics/data science

Tools

SQL

Snowflake

Tableau

Excel

Salesforce

Job description

Airlines Reporting Corporation (ARC) is seeking a Data & Insights Analyst II to independently own standard analyses, dashboards, recurring reporting, and sales operations support. You will translate business questions into analytical approaches, synthesize findings, and improve recurring metrics while maintaining CRM data integrity and collaborating with multiple ARC teams.

You will help ARC pay, revenue integrity, customer engagement, and executive teams by delivering dependable analysis and