Data Infrastructure Manager

Samsung Electronics Perú; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness incentives

Job summary

Samsung Electronics America, Inc. is seeking a detail-oriented Sales Operations Manager to lead data infrastructure, analytics, and sales planning for the SEA B2B Display Division.

This role owns end-to-end responsibility for the division's data ecosystem — including the sales data cube, Alteryx ETL workflows, Tableau reporting environment, and organizational and product mapping tables — while also driving the bi-annual quota-setting process for the entire sales organization.

Qualifications

• 6+ years of experience in sales operations, data analytics, or a related role.
• Bachelor's degree in Business, Information Systems, Data Analytics, or related field.
• Expert-level proficiency in Alteryx for ETL workflow development and administration.
• Strong SQL skills and experience with BI tools (Tableau, Power BI).

Responsibilities

• Own the end-to-end bi-annual quota-setting process for the full sales org.
• Manage the B2B Display sales data cube, data refreshes, and QA outputs.
• Build and optimize Alteryx ETL workflows; monitor scheduling and reliability.
• Administer Tableau dashboards and governance; deliver actionable insights.
• Maintain mapping tables for organization and product data; support cross-functional teams.
• Analyze sales performance and present findings to leadership; drive process improvements.

Skills

Alteryx

Tableau

OLAP / data cube

SQL

Quota modeling

Data governance

Process improvement

Stakeholder management

Education

Bachelor's degree in Business, Information Systems, or Data Analytics

Tools

Tableau

Salesforce

SAP or ERP systems

Job description

Position SummaryThis role is not eligible for immigration sponsorship.Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.Role and ResponsibilitiesRole Overview:We are seeking a detail-oriented and technically skilled Sales Operations Manager to lead data infrastructure, analytics, and sales planning operations for the SEA B2B Display Division. This role owns end-to-end responsibility for the division's data ecosystem — including the sales data cube, Alteryx ETL workflows, Tableau reporting environment, and organizational and product mapping tables — while also driving the bi-annual quota-setting process for the entire sales organization. The ideal candidate combines deep technical expertise with strong business acumen, serving as the primary subject matter expert for sales data governance, reporting infrastructure, and process improvement across the Data & Infrastructure team.Essential Duties:Quota Planning & Sales Performance ManagementOwn the end-to-end bi-annual quota-setting process (H1 and H2) for the full sales organization, spanning a 2–3 month cycle per halfCollect and validate historical sales data, headcount rosters, and business targets to build quota model inputsBuild and run the quota allocation model; present outputs to sales leadership and Finance for review and sign-offFinalize rep- and team-level quota assignments, load into systems, and communicate to the sales organizationMaintain quota documentation and audit trails in the designated quota-setting environmentD ata Infrastructure & Sales Data Cube ManagementOwn and maintain the B2B Display sales data cube, ensuring reliable refresh schedules, data accuracy, and performanceConduct regular infrastructure reviews to address technical debt, optimize cube structure, and align with evolving business needsPerform routine QA on data cube outputs; investigate and resolve anomalies, gaps, or refresh failuresLead semi-annual strategic reviews of the data architecture and propose structural improvements for the next halfAlteryx Workflow Automation & AdministrationBuild, maintain, and monitor all Alteryx ETL workflows supporting the Data & Infrastructure teamInvestigate and resolve workflow failures, data anomalies, and scheduling errors on a weekly basisConduct monthly audits of all active workflows for performance issues, deprecated inputs, and logic driftOptimize high-frequency and high-impact workflows on a quarterly basis to improve stability and automation coverageModify workflows to accommodate organizational changes, territory realignments, account updates, and product changesTableau Reporting & BI AdministrationAdminister and maintain the Tableau reporting environment, ensuring all dashboards and data connections refresh correctlyConduct monthly reviews of active reports for accuracy, stale data sources, and alignment with current business definitionsPerform quarterly rationalization of the full Tableau report inventory — deprecating unused reports and consolidating overlapping viewsDevelop new Tableau dashboards and visualizations in response to business requests and strategic insight initiativesMapping Table & Master Data ManagementMaintain and update sales organization mapping tables on a monthly basis to reflect headcount changes, territory realignments, and role updatesManage product mapping tables for new SKUs, product discontinuations, and category reclassificationsEnsure data consistency across all downstream systems dependent on org and product mapping logicSales Analytics & Insights DevelopmentAnalyze B2B Display sales performance data to surface trends, anomalies, and opportunities; translate findings into actionable insights for sales leadershipPackage and present new insights via Tableau dashboards, reports, or presentations; gather stakeholder feedback and iterateRespond to ad hoc data and analysis requests from Sales, Finance, and leadership teamsTroubleshoot data inconsistencies across reporting platforms and systemsProcess Design, Improvement & DocumentationConduct quarterly current-state process assessments across key workflows; identify inefficiencies and produce improvement recommendations with implementation plansImplement approved process improvements on a semi-annual basis; document new-state processes and transition to steady-state operationsDesign and build new business and data processes end-to-end — from requirements gathering and workflow design through testing, documentation, and handoffMaintain up-to-date process documentation for all workflows, mapping tables, and infrastructure componentsPOS Data Management & ReportingOwn and maintain daily Point-of-Sale (POS) reporting processes across retail partnersMonitor retailer reporting status and investigate data delays, gaps, or anomaliesMaintain retailer account hierarchies and manage onboarding/offboarding of reporting partnersManage product SKU-to-material mapping within ERP systems (e.g., SAP or equivalent)Perform exception handling and data cleansing to ensure reporting accuracySupport historical sales data requests and lead discrepancy investigationsSales Analytics & InsightsRespond to ad hoc reporting and analysis requests from Sales, Finance, and leadership teamsAnalyze sales trends, identify patterns, and provide actionable historical sales insightsTroubleshoot data inconsistencies across multiple reporting platforms and systemsReporting Systems AdministrationAdminister and maintain data connections and integrations across reporting and business tools, including:BI/visualization platforms (e.g., Tableau, Power BI)CRM platforms (e.g., Salesforce)Project management tools (e.g., Smartsheet)Data warehouse or OLAP environmentsFile transfer systems (e.g., FTP/SFTP)Claims and incentive management platformsEnsure reliable and timely data flow between all connected systemsWorkflow Automation & AdministrationBuild, maintain, and update automated data workflows (e.g., Alteryx or equivalent ETL tools)Modify workflows to accommodate organizational changes, territory realignments, account updates, and error correctionsContinuously improve workflow stability, efficiency, and automation coverageClaims & Financial Reconciliation SupportManage periodic claims reconciliation processes, validating sales data against financial recordsCoordinate contract renewals and invoice settlements with third-party data and software vendorsPrepare and submit internal work orders and purchase requests as neededSupport multi-year contract renewals for enterprise tools, including cost allocation across business units or divisionsCross-Functional CollaborationPartner with Sales Operations, Finance, IT, and external vendors to resolve data and reporting issuesSupport the onboarding of new retail partners and data providersChampion data governance best practices to ensure reporting accuracy and consistency across all business systemsSkills and QualificationsNecessary Skills:Expert-level proficiency in Alteryx for ETL workflow development, automation, and administrationHands-on experience administering Tableau, including data connections, extracts, and report governanceStrong understanding of OLAP/data cube architecture and managementExperience with sales quota modeling, allocation methodologies, and quota-setting processes at scaleProficiency in SQL for querying and manipulating large datasetsDemonstrated ability to build, document, and improve business and data processesStrong analytical and problem-solving skills with the ability to translate data into business insightsExperience maintaining master data and organizational mapping tables in a sales operations environmentExcellent communication and stakeholder management skills; comfortable presenting to sales leadership and FinanceFamiliarity with BI tools (Tableau, Power BI), CRM platforms (Salesforce), and ERP systems (SAP or equivalent)Qualification Requirements:Bachelor's degree in Business, Information Systems, Data Analytics, or a related field6+ years of experience in sales operations, data analytics, or a related roleDemonstrated experience owning data infrastructure and reporting systems in a B2B sales environmentPrior experience managing or coordinating a technical team is strongly preferredExperience with enterprise-scale quota setting processes is a plusSamsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.#LI-JB1Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page.At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Reasonable Accommodations for Qualified Individuals with Disabilities During the Application ProcessSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. 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