Data Exchange Engineer

Medical Mutual; Dublin (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Employee bonus program

401(k) with company match

Health Savings Account

Comprehensive insurance

Tuition reimbursement

On-site cafeteria

Job summary

Medical Mutual is looking for an individual who plays a key role in infrastructure engineering, focusing on automation, capacity management, and scalability. Responsibilities include monitoring user experience, supporting production operations, and diagnosing system performance issues.

The ideal candidate will have a Bachelor's degree in Computer Science or related field, 4+ years of relevant experience, and will assist in mentoring junior engineers. Enjoy a range of benefits, including a supportive workplace culture and career development opportunities.

Qualifications

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience.
• 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems.
• Experience developing and implementing software oriented towards systems or network automation.
• Experience analyzing and troubleshooting systems.

Responsibilities

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day‑to‑day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on‑call rotation.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration.
• Maintains and executes automated tools to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.

Job description

Job Summary

Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off‑hour on‑call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

Responsibilities

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day‑to‑day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on‑call rotation.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Performs other duties as assigned.

Education and Experience

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience.
• 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems.
• Experience developing and implementing software oriented towards systems or network automation.
• Experience analyzing and troubleshooting systems.

Professional Certifications

• CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices.
• Automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.).
• Containerization (Kubernetes, Docker, TKGI, etc.).
• VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc.

Technical Skills and Knowledge

• Familiarity with DevOps and SRE practices.
• Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time‑critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to design, test and document the use of new features and procedures to improve server systems and security operations.
• Ability to gather, interpret, document and evaluate architectural system requirements.
• Proficiency in using BMC Control‑M for automated job management.

Great Place to Work

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on‑site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On‑site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance – insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self‑help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

We maintain a drug‑free workplace and perform pre‑employment substance abuse and nicotine testing.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.