Data Exchange Engineer

Medical Mutual; Cleveland (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

On-site gym

Gym membership reimbursement

On-site cafeteria

Discount programs

Cash rewards

Casual attire

Job summary

Medical Mutual is seeking an Infrastructure Engineer to help drive automation, capacity management, monitoring, scalability and incident response. You will design and implement new technologies to replace legacy systems, with on-call duties and 24x7 production support.

Responsibilities include responding to incidents, maintaining operations, diagnosing issues, and mentoring junior engineers while contributing to reliability and security of critical systems.

Qualifications

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience developing and implementing software oriented towards systems or network automation
• Experience analyzing and troubleshooting systems

Responsibilities

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems
• Assists with the day-to-day maintenance and operations of Medical Mutual's systems
• Supports production as part of a 24x7 on‑call rotation
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention
• Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems

Skills

DevOps

SRE practices

System design

Cross-functional communication

Task management

System security

Architectural requirements

BMC Control-M

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Docker

BMC Control-M

Azure

AWS

PowerShell

Python

Job description

Medical Mutual employees must submit their applications through MySource.

Note: This position is fully onsite and may be filled in either our Brooklyn, Ohio or Dublin, Ohio office, with the selected candidate working onsite five days per week.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Job Summary

Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on‑call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

Responsibilities

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day-to-day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on‑call rotation.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Performs other duties as assigned.

Education and Experience

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience developing and implementing software oriented towards systems or network automation
• Experience analyzing and troubleshooting systems

Professional Certifications

• CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
• Automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
• Containerization (Kubernetes, Docker, TKGI, etc.)
• VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc.

Technical Skills and Knowledge

• Familiarity with DevOps and SRE practices
• Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time‑critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to design, test and document the use of new features and procedures to improve server systems and security operations.
• Ability to gather, interpret, document and evaluate architectural system requirements.
• Proficiency in using BMC Control‑M for automated job management.

Great Place to Work

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on‑site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On‑site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance – insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self‑help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high‑quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self‑funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug‑free workplace and perform pre‑employment substance abuse and nicotine testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.