Data Exchange Analyst, Insurance

Guardian Life; New Hanover (PA); Remote; USD 48,000 - 73,000; Full time

Job summary

A leading insurance company is seeking a Data Exchange Analyst to support customers with EDI and API connections related to eligibility. Candidates should have strong analytical skills, a high school diploma, and experience in the insurance industry. This remote position offers flexibility and opportunities for professional development.

Benefits

Skill-building opportunities

Leadership development

Flexible work environment

Qualifications

• Experience working in the insurance industry preferred.
• Ability to build strong working relationships.
• Demonstrated communication skills, both oral and written.

Responsibilities

• Support customers with implementation and testing of data connections.
• Troubleshoot transmission or formatting issues.
• Act as a liaison between business and IT.

Skills

Strong analytical skills

Data manipulation skills

Communication skills

Experience with HIPAA data

Flexibility in handling multiple tasks

Education

High School diploma or equivalent

College degree preferred

Tools

MS Excel

Text Pad or other EDI application

Job description

Overview

The Data Exchange Analyst is responsible for supporting the business community by working directly with customers and third-party administrators to establish and maintain inbound and outbound EDI and API connections related to eligibility.

Responsibilities

• Assist customers and third-party administrators with implementation, testing and support of inbound data connections
• Support external customers and internal processing areas by troubleshooting transmission or formatting issues
• Act as a liaison between the business community and IT
• Supply technology vendors and/or plan holders plan specific requirements based upon Guardian’s internal systems and standard formats
• Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standard formats
• Respond to internal and external inquiries regarding connection(s)
• Complete detailed user acceptance testing of inbound eligibility files
• Provide ‘Best in Class’ service to our customers based on the channel of their preference
• Handle complex calls requiring the analyst to lead a customer through difficult technical data
• Attend relevant training, job sharing, mentoring and establishing personal networks
• Maintain procedural guidelines
• Report system related problems
• Actively participate in team meetings
• Assist other team members when necessary to meet established deadlines and customer expectations

Qualifications

• College degree preferred or equivalent work experience
• High School diploma or equivalent required
• Experience working in insurance industry preferred
• Experience working with HIPAA data files; strong computer skills: Text Pad (or other EDI file viewing application) and MS Excel
• Strong ability to manipulate data files to create output in various formats
• Flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines
• Demonstrated communication skills, both oral and written
• Proven analytical skills
• An ability to function in a team environment and build strong working relationships

Location

This is a remote position with preference given to candidates within a commutable distance to a Guardian office.

Salary

Salary Range: 48,170.00 - 72,260.00

Benefits and Company Information

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at Guardian Life careers page. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.