Data Excellence Manager

Stripe; San Francisco (CA); Hybrid; USD 183,000 - 275,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Job summary

Stripe is seeking a senior Sales Operations leader to build and guide a team of full-time and outsourced specialists focused on customer data and GTM processes. You will partner with GTM leadership to identify data gaps and formalize processes, policies, and workflows to close them.

The role requires strategic thinking, stakeholder collaboration, and hands-on leadership to scale data quality initiatives. Hybrid work and strong data tooling experience are preferred.

Qualifications

• 7+ years of experience in sales strategy and operations in a high-growth technology environment, or operational experience in management consulting.
• Ability to take ownership of problems, investigate root causes, and ensure execution.
• Ability to work across multiple stakeholder groups and elevate issues to leadership when appropriate.
• Hands-on mentality and willingness to contribute as an individual contributor while leading a team.
• Strong analytical skills and a structured approach to solving complex business problems.
• Adaptability and flexibility in a fast-paced, often ambiguous, environment.

Responsibilities

• Apply systems thinking and continuous improvement to the mechanisms owned by the team.
• Develop a data quality roadmap to address customer data challenges.
• Align on priorities with leadership, Data Engineering, and Systems teams.
• Influence the implementation and adoption of systems and tools by working closely with internal systems teams.
• Create an outsourcing strategy for ongoing data cleanup.
• Manage contractors as part of the outsourcing strategy to scale data quality initiatives, reporting, processes, and analytics.
• Define and measure success metrics.
• Develop dashboards that highlight progress against the identified metrics.
• Communicate progress to Stripe leadership and engage leaders to help influence decisions and remove blockers.

Skills

Sales strategy

Operations leadership

Data analysis

Stakeholder management

Team leadership

Tools

SQL

BI tools

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

Stripe’s GTM Planning and Central Operations team partners with Sales leadership, Finance, Product, Regional Sales Strategy and Operations, and Data Engineering to build the operational processes, tools, policies, and data required to bring our GTM strategy to life. We bring expertise, rigorous thinking, and a user-first approach to problem-solving. We transform, improve, and support Stripe’s global business processes to drive critical initiatives and other cross-functional priorities throughout the sales planning cycle.

What you’ll do

Build and lead a team of full-time employees and outsourced Sales Operations experts focused on improving our customer data. You will partner with GTM leadership to understand data gaps and address them through processes, policies, and workflows.

Responsibilities

• Apply systems thinking and continuous improvement to the mechanisms owned by the team.
• Develop a data quality roadmap to address customer data challenges.
• Align on priorities with leadership, Data Engineering, and Systems teams.
• Influence the implementation and adoption of systems and tools by working closely with internal systems teams.
• Create an outsourcing strategy for ongoing data cleanup.
• Manage contractors as part of the outsourcing strategy to scale data quality initiatives, reporting, processes, and analytics.
• Define and measure success metrics.
• Develop dashboards that highlight progress against the identified metrics.
• Communicate progress to Stripe leadership and engage leaders to help influence decisions and remove blockers.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 7+ years of experience in sales strategy and operations in a high-growth technology environment, or operational experience in management consulting.
• Ability to take ownership of problems, investigate their root causes, and ensure execution.
• Ability to work across multiple stakeholder groups and elevate issues to leadership when appropriate.
• An enthusiastic, hands-on mentality and willingness to contribute as an individual contributor while leading a team.
• Strong analytical skills and a structured approach to solving complex business problems.
• Ability to work effectively with a high degree of adaptability and flexibility in a fast-paced, often ambiguous, and rapidly changing environment.

Preferred Qualifications

• Experience managing outsourced services.
• Proficiency in SQL and other advanced analytics tools.
• Proficiency in business intelligence and data-visualization tools.
• Prior experience at a growth-stage internet or software company.
• Prior experience in the SaaS or payments industry.

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $183,000 - $274,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.